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How to track down email delivery?

Discussion in 'E-mail Discussion' started by detailer, Nov 5, 2013.

  1. detailer

    detailer Registered

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    Hello,

    I need to trace down email delivery for specific recipient, email was sent 2 days ago. I already tried Email Trace in mail section but it's not working. It just ask recipient email and run report then it shows single box saying:

    email@domain.com
    virtual_user to local delivery

    That's it. But it's not what i looking for. I need to get delivery proof containing infos like when email was sent and when it was delivered into inbox etc etc. Is there anyway to get deliver report of past emails? from specific sender to specific receiver?

    Please help. Thanks
    using hostgator hosting
     
    #1 detailer, Nov 5, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    You will need root access to the system to obtain that data. Your hosting provider can search /var/log/exim_mainlog for the specific message and provide the output to you.

    Thank you.
     
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    #2 cPanelMichael, Nov 5, 2013
  3. detailer

    detailer Registered

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    Thank you for reply, that means we have to ask host to provide logs? then what is the use of email trace in cPanel? what does it do?
     
    #3 detailer, Nov 5, 2013
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    The docs may be helpful:
    Email Trace - cPanel Documentation

    Have you tried typing in the sender's email address?
     
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    #4 Infopro, Nov 6, 2013
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