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SOLVED How to use AutoSSL for email-only domains?

Discussion in 'E-mail Discussions' started by johnny_n, Jan 5, 2018.

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  1. johnny_n

    johnny_n Member

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    Root domains are hosted elsewhere, but cPanel is used for email on multiple accounts on this server.

    The AutoSSL installation fails on these domains, again because it sees the root domain is hosted elsewhere at a different IP (and can't see the verification file).

    But it doesn't check any further, or verify that the mail.domain.com domains are in fact valid, and are, in fact, hosted on this server, at the correct IP (it does not verify MX settings).

    What is the easiest way to accomplish AutoSSL installations in these cases, to secure the cpanel generated subdomains?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. johnny_n

    johnny_n Member

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    Thanks for the reply, I do not have SSL/TLS Status option.
     
    #3 johnny_n, Jan 31, 2018
    Last edited by a moderator: Jan 31, 2018
  4. johnny_n

    johnny_n Member

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  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you have root access to the system? If so, check that AutoSSL is enabled for the account from "WHM >> Manage AutoSSL" and that the SSL Host Installer feature is enabled for the feature list associated with the account via "WHM >> Feature Manager". Also, see if "Allow cPanel users to install SSL Hosts" is enabled in "WHM >> Tweak Settings" under the "System" tab.

    Thank you.
     
  6. johnny_n

    johnny_n Member

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    Thank you -- yes, all those settings are ok. I think there is a documentation issue.

    Here:

    For cPanel & WHM version 68

    This is listed as the location: (cPanel >> Home >> Security >> SSL/TLS Status)

    But here:

    WHM Features List - Version 68 Documentation - cPanel Documentation

    The options are as I see them. No SSL/TLS Status...

    Searching however doesn't reveal them in a different place either...
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You are looking from within Web Host Manager. You have to access cPanel for the individual account to see the SSL TLS Status option. It's not a feature that's found in Web Host Manager.

    Thank you.
     
  8. johnny_n

    johnny_n Member

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    Wonderful - yes, I was looking in the wrong place. This is just what I needed, solved my problem exactly. Thank you very much!
     
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