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How to withdraw Detect Connection...in /webmail /cpanel ?

Discussion in 'E-mail Discussions' started by Aldweb, Jun 26, 2008.

  1. Aldweb

    Aldweb Well-Known Member

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    It seems that in recent days the cPanel has an update, when accessed the Webmail, cPanel or WHM it appears a green screen detecting the connection, without access to door in case of firewall. I wonder if you are getting, as it was before leaving.
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Yes, this is new in 11.23. It will detect if a user's connection can connect to the cPanel/WHM ports. If so, they pass right through as they always have. If not, they are redirected to our new reverse proxy feature so they can access cPanel, WHM and Webmail over port 80. This eliminates the need for firewalled users to remember new URLs to access their interfaces.
     
  3. Aldweb

    Aldweb Well-Known Member

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    OK, really very good, only I have a client who manage server that would like to take this option. It?

    Thanks
     
  4. smhickman2008

    smhickman2008 Registered

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    Cannot connect thru the new redirect

    Hello,

    I cannot connect using the new redirect feature. I often need to access cpanel using a mini web browser from a mobile device. It worked before the new update and now I cannot get in.
    Yes, I can get in from my home pc, but then I cannot do support on the road.

    Thanks,
    SH
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    One thing you may want to try is entering the port number for cPanel directly rather than relying on the redirects if your mobile browser cannot handle that. You can access cPanel directly over port 2082 by going to http://example.com:2082 where example.com is your domain. If your browser is capable of handling https, try using https://example.com:2083 instead to encrypt all of your traffic to and from the cPanel interface.

    I was able to successfully login to a cPanel/WHM server that has this redirect feature using Opera Mini on my Blackberry. If your mobile device supports it, you may want to opt to install a more robust web browser.
     
  6. docbreed

    docbreed Well-Known Member

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    So when i select no i cannot access using port 2082 or whatever it redirects me to http://webmail.domain.com which is the home page of domain.com?? Nothing close to a webmail login.
     
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Can you please clarify to what you choose "select no"?
     
  8. minzhong

    minzhong Active Member

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    Some of the domains on the server do not have an 'A' record for cpanel.* and webmail.*

    How do we correct this globally?
     
  9. electric

    electric Well-Known Member

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    Yes, we have the same problem. Many domains on our servers do not have dns records for the cpanel and webmail subdomains, and customers complain when suddenly they can't use cpanel/webmail...

    Can you include a fix in an update so this automatically is fixed during a cpanel update or something?

    (Unless of course, customer has already created a webmail or cpanel subdomain manually that already exists in the DNS...)

    Thanks.
     
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