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HTML editor not render page correctly

Discussion in 'User Experience' started by A_Tom, May 2, 2014.

  1. A_Tom

    A_Tom Member

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    I've been using cPanel for three years or more. Today, for the first time, when I open a page with the HTML editor, the page is not displayed correctly. What's happening is that the entire page below the header is the same color as the background, and the footer appears on the right of page beginning on the same line as the header.

    Thanks for any assistance.

    Tom
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    cPanel up to date? Browser cache cleared? Have you tried another browser just to rule out browser issues? Can you create a simple HTML file, open it in the editor and grab a small screenshot to post here?
     
  3. A_Tom

    A_Tom Member

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    Here's what the page looks like from the HTML editor:
    HTMLEditor.PNG

    Here's the link to the page:
    - Removed -

    I tried using cPanel from IE, but it does not even open the file. I just get a blank screen. I normally use Chrome.
     
    #3 A_Tom, May 3, 2014
    Last edited by a moderator: May 3, 2014
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Sorry, I was under the impression that it was the File Manager that was not rendering the code of your page properly, in File Manager. I was hoping you could show the test page, opened in File Manager, to better understand the issue.

    You may do better to open a Ticket to your Hosting Provider, or even cPanel Technical Support directly if you like to have them take a closer look at this to see if it's a cPanel related issue or not.
     
  5. A_Tom

    A_Tom Member

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    I do not understand what you mean by "not rendering the code of your page properly, in File Manager." However, I will do as you suggest and bring the matter to the attention of my webhoster.

    Thanks
     
  6. A_Tom

    A_Tom Member

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    After some consultation with my webhoster and cPanel tech support, it appears that there was a recent upgrade which affected the way the HTML editor displays my pages. One suggestion was to use a different editor. I find it much easier to use the cPanel editor rather than a stand alone editor such as Blue Griffon, so I would like to try to understand what I need to change in my code to be able to use the current editor. Possibly it's just a change to my css, so it might be easy to fix. Most of my pages never get edited, so even if I have to do them one at a time, there wouldn't be much need to do that.

    Thanks for any suggestions.
     
  7. soundad

    soundad Registered

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    A_Tom: Have you made any progress with this issue? I am facing the same issue with InMotion Hosting where I have several client websites that clients could update themselves with the HTML editor until just recently.
     
  8. Audiopro

    Audiopro Active Member

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    Do the pages render in an actual browser ok?
     
  9. soundad

    soundad Registered

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    Yes they do. Chrome, Firefox, IE, Safari
     
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