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HTML Editor

Discussion in 'General Discussion' started by mike1346, May 17, 2011.

  1. mike1346

    mike1346 Member

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    I am haveing an issue using HTML Editor, since May 11 it hasn't worked right. I keep getting an error message once I try to save any changes. I can make changes using the "edit" button and "Code editor" however I'm not tech savvy changeing around these codes. I haven't had any issues in the past couple years and last time 2009 CpanelDon was a huge help. I have a ticket open with my host, but he is not able "duplicate the error" and we've been back a forth. Below is a screen print of the error
    [​IMG]
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you post the full cPanel version number in use on this system:

    Code:
    cat /usr/local/cpanel/version
    I have seen cases where duplicate "Content-Type" entries in the file can result in the error message you have received, however I suggest opening a support ticket so that our staff can attempt to reproduce the problem:

    Submit A Ticket

    Thank you.
     
  3. mike1346

    mike1346 Member

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    I can post up this evening when I get home what version it is, for some reason here at work I've never been able to login thru all the firewalls and systems we have here. Thanks for the help CpanelMichael :)
     
  4. mike1346

    mike1346 Member

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    Ok where do I find this version number?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    You can run the following command when logged in via SSH as root:

    Code:
    cat /usr/local/cpanel/version
    Or, if you do not have direct root access to the server, could you see if your web hosting provider can open a ticket with us for this issue using the link below:

    Submit A Ticket

    Thank you.
     
  6. mike1346

    mike1346 Member

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    Thanks, I sent a message to my host.
     
  7. MACscr

    MACscr Well-Known Member

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    Did you ever get this resolved? I have a user that is having this same issue recently as well.
     
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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