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HTTP 404 Not Found Errors while trying to Copy or Move files via cPanel File Manager

Discussion in 'General Discussion' started by Liam D., Sep 14, 2010.

  1. Liam D.

    Liam D. Member

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    Hello cPanel Community!

    I administer a cPanel server, however I'm having problems using the File Manager. See, whenever I delete, copy or move files or folders via the cPanel File manager, it gives me a new tab, then displays a 404 Not Found Error.

    Is there any way to fix this? The only solution I see is to reinstall the server, but I have lots of hosted sites so that would be a problem. The only thing I did was to upgrade to 11.26 RELEASE. It is now in 11.26 CURRENT, as I tried updating but it didn't work.

    Any ideas how to solve this? Thanks.

    Here's the error message I get:
    Code:
    Not Found
    
    The server was not able to find the document (./frontend/x3/filemanager/copymove.html) you requested.
    Please check the url and try again. You might also want to report this 
    error to your web hosting provider.
    
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    File Manager or Legacy File Manager? I cannot duplicate this issue here running CURRENT.

    Have you tried clearing your cache, a different browser etc?
     
  3. Liam D.

    Liam D. Member

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    Legacy File Manager works fine. The problem is the File Manager itself. I have the same error under ALL builds (I tried Stable, Release, Current and Edge).

    I also tried switching themes, didn't work.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    This should not be giving you a new tab though, the operation should take place in the same window.
     
  5. Liam D.

    Liam D. Member

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    Yeah I know. Is there any fix to this?
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You don't mention if you've tried another browser or not.

    If you're sure you've tried everything to narrow it down to a problem with your cPanel, and not a local issue on your end, the next stop might be to put in a bug report and let cPanel tech support take a closer look for you.

    There's a link, top right corner of every page of the forums titled Bugs that you can use for that.
     
  7. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    What Operating System, OS version, Internet browser, and browser version, are being used when the difficulty is experienced?

    Is JavaScript disabled, or is JavaScript being restricted by the browser configuration and or other security software?

    Are either of the buttons labeled "Copy" and "Move File" being clicked while holding down the "Control" (Ctrl) key on the computer keyboard? If yes, please know it is not necessary to hold this key when clicking either of these two buttons; rather, it is only necessary to hold down the "Control" (Ctrl) key if needing to drag-and-drop a file to be copied into a different directory, but the "Control" (Ctrl) key should be pressed only after clicking and holding the mouse click when the drag-and-drop copy action is performed.

    For clarification, please try the following steps to copy or move a file:
    • Copy File(s) via cPanel File Manager
      1. Click-and-hold the file to be copied.
      2. Press-and-hold the "Control" (Ctrl) key on your keyboard to signal that the file will be copied.
      3. Drag-and-drop the file onto the desired directory or folder and then release the mouse click; the file should now be copied into the desired directory or folder.
    • Move File(s) via cPanel File Manager
      1. Click-and-hold the file to be moved.
      2. Drag-and-drop the file onto the desired directory or folder and then release the mouse click; the file should now be moved into the desired directory or folder.
     
  8. Liam D.

    Liam D. Member

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    OS: Windows 7 Ultimate
    Browsers Used to Test: Mozilla Firefox 3.6, Internet Explorer 7
    Javascript: ON (both browsers)

    I didn't press CTRL. Also, the copy/move drag and drop controls didn't work as well.

    I might as well ask cPanel support. Thanks everyone.
     
  9. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Thank you for the additional information. When available, please let me know your ticket ID number so that we may follow-up internally.
     
  10. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Friendly Moderator Note

    I have revised the thread title to include more verbose detail describing the specific issue that is at the heart of the discussion.
     
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