HTTP 500 Error

[Ian Daniels]

Hi,

I have restored a account from a backup, and before the site goes live I have tried to test my site by amending the local host file to recognise the fqdn

I tried to navigate to the test site and I am getting error

HTTP Error 500

I have checked the logs and nothing is appearing

Can someone help?

 

[SysSachin]

Hi,
Have you checked Apache error logs ? Also, Pleases make sure your website is pointing to server IP.

 

[Ian Daniels]

Shouldn't the IP's be changed to where they are pointing after a full restore?

Also where are the apache logs located

I get this error

*******.com is currently unable to handle this request.

HTTP ERROR 500

 

[Infopro]

Do you have Apache mod_userdir Tweak enabled for the account?

WebHost Manager »Security Center »Apache mod_userdir Tweak

 

[Ian Daniels]

That log has been enabled

Tell a lie I can't seem to get it on

 

[Ian Daniels]

Detected mod_ruid2 in use.
Using both mod_userdir and mod_ruid2 is not a supported configuration.
Changes were not saved.

 

[Infopro]

Probably the reason for the issue then. If you've got an IP you can dedicate to that account, you could open it on that IP instead once assigned to the account.

 

[Ian Daniels]

I have tried to access it via a dedicated IP too with the FQDN and it is still giving me the same error

I have taken the https and changed for http and I am getting

If you are the owner of this website, please contact your hosting provider: [email protected]

It is possible you have reached this page because:

Would it be the SSL cert that is installed that could be causing this?

 

[Ian Daniels]

As there is a SSL cert that was recovered attached to the site

 

[Infopro]

I have tried to access it via a dedicated IP too with the FQDN

The cPanel account is set to use a dedicated IP address or no? It must be to use the IP to access it. The domain wouldn't work of course until you updated the DNS for the domain to point to the server.

 

[Ian Daniels]

I had the this problem where I had to amend my local host file with the dedicated IP to access a test webpage, I have tried both IP and FQDN (via the host file) and I am getting the error 500

But this is a secure site so the prefix is https

Once I change this it gives me the default apache fault page

 

[Infopro]

Well, your addition to the hosts file is used when using Apache mod_userdir Tweak, correct? But you can't use the mod_userdir tweak:

Detected mod_ruid2 in use.
Using both mod_userdir and mod_ruid2 is not a supported configuration.
Changes were not saved.

I think you'd want to remove those edits to the hosts file on your computer.

You should be able to bring up the site with or without SSL. If you're forcing SSL via htaccess, remove/remark that out there as well for now until you have the site operating as expected.

 

[Ian Daniels]

Hi I have another question

I have two account on one machine

But they are looking at the same public IP

support.******.com
*******.com

in the external DNS I have three entries

*.********.com (wildcard)
*********.com
suport.********.com

If I change these to look at the same IP would CPanel be able to successfully direct the traffic to its correct area?

 

[Infopro]

Assuming this thread's problem is sorted, please start a new thread with more details.

 

[Ian Daniels]

It isn't as of yet, the

*********.com

Is working as it should but the

support.********.com

Is still showing the http 500 error

how do I disable the htaccess?

 

[Infopro]

Renaming it from .htaccess to .htaccess.txt will disable it from working.

 

[Ian Daniels]

Silly question where would this usually be located

 

[Infopro]

No worries, it's in your public_html and its a hidden dot file.

Open cPanel File Manager, Top right corner click Settings, select "Show Hidden Files", save.

 

[Ian Daniels]

Disabling that didn't work

 

[Ian Daniels]

I am doing a live DNS flip tonight to the test webpage to see if this error persists