Arman.Motevalian

Active Member
Jun 24, 2019
28
8
3
ITALY
cPanel Access Level
Root Administrator
Hello !

i dont know what happen today i login on my cpanel and try to download full back up but i see this error :


HTTP error 401
download

You do not have permission to access this page.

Could not read file “/home/michkata/backup-1.8.2023_17-34-26_mickaaaaata.tar.gz” as uid 1024
please help me how can fix it ?
ty
 

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cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
16,474
2,604
363
cPanel Access Level
Root Administrator
Hey there! Do you have root access to the machine? If so, I would check the /etc/passwd file to see if your cPanel user "michkata" is user 1024. You'll also want to check the permissions of /home and /home/michkata to ensure they are correct. /home should look like this:

drwx--x--x. 14 root root 4.0K Jan 5 14:24 home

and /home/user should be 711 permissions and owned by user:user.