HTTP error 401 download

[Arman.Motevalian]

Hello !

i dont know what happen today i login on my cpanel and try to download full back up but i see this error :


HTTP error 401
download
You do not have permission to access this page.

Could not read file “/home/michkata/backup-1.8.2023_17-34-26_mickaaaaata.tar.gz” as uid 1024

please help me how can fix it ?

ty

 

[cPRex]

Hey there! Do you have root access to the machine? If so, I would check the /etc/passwd file to see if your cPanel user "michkata" is user 1024. You'll also want to check the permissions of /home and /home/michkata to ensure they are correct. /home should look like this:

drwx--x--x. 14 root root 4.0K Jan 5 14:24 home

and /home/user should be 711 permissions and owned by user:user.