HTTP error 401 Invalid Security Token

panda32

Registered
May 10, 2018
3
0
1
england
cPanel Access Level
Website Owner
Hi everyone.

I have a problem trying to access cpanel from WHM. I have searched these forums but cant seem to find a answer.

My hosting say they can access it fine but i cant. They say they cant help me because its a problem on my side?

This is the error i get when trying to access cpanel from WHM. I have tried different browsers and also cleared my cache.

HTTP error 401
Invalid Security Token
The requested URL does not contain your session’s correct security token.

You may have reached this error by copying and pasting a URL from a different cPanel, WHM, or Webmail session into your browser’s address bar. To resolve this situation, please take one of the following steps:

  • Go back one page and reload the URL, making sure that the /cpsess … / section of the URL remains the same.
  • Re-enter your account’s password below. This will assign your session a new security token. This new token will prevent you from using other pages of this application that may be open in other tabs.
Request information
Requested page: xfercpanel

I should also add that this is a VPS
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello @panda32,

To clarify, are you first successfully logging into Web Host Manager and browsing to "List Accounts"? Or, are you accessing Web Host Manager from a bookmarked URL?

Thank you.
 

panda32

Registered
May 10, 2018
3
0
1
england
cPanel Access Level
Website Owner
I actually cancelled the vps hosting with the company because they couldn't help me. I then signed up to another company and i am having the exact same problem. This is really annoying, i guess there is something wrong with my internet settings or router.

I have cleared my cache a 100 times, cleared my DNS cache. Tried google chrome and Microsoft edge browsers.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello @panda32,

Could you open a support ticket using the link in my signature so we can take a closer look at the affected system? You can post the ticket number here and I'll link this forums thread to the ticket.

Thank you.
 

Julianno Nogueira

Registered
Apr 20, 2018
2
0
1
Brazil
cPanel Access Level
DataCenter Provider
Hello all, I had this same problem right now in one of our servers after a full server migration, using Horde webmail. It asked for password right after first login. After a second login into "new token" page, got "server connection failed" result with horde template (empty) opened.

Looks this is more related to "after" server migrations and cache/cookies saved into client computer problem, than server itself.

How to resolve (at least in my case did after):

-Cleaning full navigator history (Chrome i.e.) did the trick to stop this problem. After cleaning navigator history (I just keeped passwords) I could login using horde normally again. Hope this help you with same problem.

Regards