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HTTP error 401 Invalid Security Token

Discussion in 'Security' started by panda32, May 10, 2018.

  1. panda32

    panda32 Registered

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    Hi everyone.

    I have a problem trying to access cpanel from WHM. I have searched these forums but cant seem to find a answer.

    My hosting say they can access it fine but i cant. They say they cant help me because its a problem on my side?

    This is the error i get when trying to access cpanel from WHM. I have tried different browsers and also cleared my cache.

    HTTP error 401
    Invalid Security Token
    The requested URL does not contain your session’s correct security token.

    You may have reached this error by copying and pasting a URL from a different cPanel, WHM, or Webmail session into your browser’s address bar. To resolve this situation, please take one of the following steps:

    • Go back one page and reload the URL, making sure that the /cpsess … / section of the URL remains the same.
    • Re-enter your account’s password below. This will assign your session a new security token. This new token will prevent you from using other pages of this application that may be open in other tabs.
    Request information
    Requested page: xfercpanel

    I should also add that this is a VPS
     
    #1 panda32, May 10, 2018
    Last edited by a moderator: May 10, 2018
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @panda32,

    To clarify, are you first successfully logging into Web Host Manager and browsing to "List Accounts"? Or, are you accessing Web Host Manager from a bookmarked URL?

    Thank you.
     
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  3. panda32

    panda32 Registered

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    Hi, yes i am logging into whm then going to list accounts then clicking the orange simple for cpanel.
     
  4. panda32

    panda32 Registered

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    I actually cancelled the vps hosting with the company because they couldn't help me. I then signed up to another company and i am having the exact same problem. This is really annoying, i guess there is something wrong with my internet settings or router.

    I have cleared my cache a 100 times, cleared my DNS cache. Tried google chrome and Microsoft edge browsers.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @panda32,

    Could you open a support ticket using the link in my signature so we can take a closer look at the affected system? You can post the ticket number here and I'll link this forums thread to the ticket.

    Thank you.
     
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  6. guillen

    guillen Registered

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    i have the same problem, i will try to post a ticket too
     
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