HTTP Error 500 after migration to new server

ryle

Registered
Apr 19, 2017
4
0
1
Indonesia
cPanel Access Level
Root Administrator
Hi there,

I just moved my entire cpanel to a new server.
First I run a full backup,
then restore via whm on a new server.
the restore went smoothly, all files and database are in place.
I also setup the IPs correctly from cloudflare.

but when i access the domain through browser, it shows error 500
all access like
cpanel.[mydomain].com
whm.[mydomain].com

work well..

the only problem is the root domain, containing php web app.

here's the latest domlog on the domain that returnrs error 500:

Code:
162.158.167.254 - - [19/Apr/2017:13:23:06 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:24:08 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:32:51 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:36:49 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:41:10 +0000] "GET /usr/local/cpanel/logs/access_log HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTM$

162.158.167.176 - - [19/Apr/2017:13:45:29 +0000] "GET /img/ofelos-cover.jpg HTTP/1.1" 200 101477 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows Phone 8.0; Trident/6.0; IEMobile/10$

172.68.144.237 - - [19/Apr/2017:13:46:55 +0000] "GET /img/photo2.png HTTP/1.1" 200 225039 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows Phone 8.0; Trident/6.0; IEMobile/10.0; ARM$

162.158.165.126 - - [19/Apr/2017:13:46:59 +0000] "GET /img/photo3.png HTTP/1.1" 200 182970 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows Phone 8.0; Trident/6.0; IEMobile/10.0; AR$

162.158.165.234 - - [19/Apr/2017:13:47:31 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; AC$

172.68.144.87 - - [19/Apr/2017:13:47:50 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.13$

162.158.165.234 - - [19/Apr/2017:13:48:29 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; AC$



please, can anyone help me with this error?
 
Last edited by a moderator:

vacancy

Well-Known Member
Sep 20, 2012
317
91
28
cPanel Access Level
Root Administrator
According to error logs, your site has an infinite loop.

This may be related to the codes used in htaccess.

Will you try deleting the htaccess file?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,917
2,247
363
Hello @ryle,

Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.