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SOLVED HTTP/HTTPS redirect problem with Apache

Discussion in 'General Discussion' started by xenoware, Apr 29, 2017.

  1. xenoware

    xenoware Member

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    Hi,

    I'm currently trying to get my Magento site up and running, but I keep running into a redirect problem. A couple of threads on the Magento forum later, I'm trying to find a solution.

    I've tried every possible configuration of Magento and at this point I'm not even sure it's related to Magento. Others have suggested it might be the webserver, but I haven't found the problem so far and the Magento forum is fairly quiet.

    It seems like my webserver is mixing unsecure and secure requests.
    - Removed -

    I'm running a fairly standard and unmodified cPanel setup with a LetsEncrypt auto-SSL config. My Wordpress sites don't experience this behaviour.

    Any suggestions on where I should start poking cpanel settings to resolve this? (Or is it certain this is not cPanel/Apache related?)

    Thanks!
     
    #1 xenoware, Apr 29, 2017
    Last edited by a moderator: May 1, 2017
  2. Dave Smith

    Dave Smith Active Member

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    Hi,
    I've never used Magento but it sounds like the Base URL is incorrect (Wordpress also experiences the same issue now and again).

    You could try changing this to reflect https:// if it is not already set to do so...?

    A quick search revealed the following that may be helpful to you:

    How to change Magento base URLs

    Hope you get it resolved.
     
    #2 Dave Smith, Apr 30, 2017
  3. xenoware

    xenoware Member

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    Already tried that, with pretty much every combination. I've tried http and https as a base URL, SSL settings, etc. It was my first guess as well, but neither of these configurations resolved my problem.

    - Removed -

    ^Magento config.

    I'll see if I can make an other clean install in a subdirectory and see if I can replicate the problem.
     
    #3 xenoware, Apr 30, 2017
    Last edited by a moderator: May 1, 2017
  4. rpvw

    rpvw Well-Known Member

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    As Dave mentioned, the configuration Base URL is often the culprit. It is worth auditing the code in your user created pages as well to ensure no fully qualified URLs got included.

    These will always cause mixed content alerts, and are stored in the database, so a simple find and replace at DB level is sometimes all it needs :)
     
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    #4 rpvw, Apr 30, 2017
  5. xenoware

    xenoware Member

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    That's what my first thought was too. I just reran the search query on my database, and a single entry comes up: the unsecure base URL (http://...) - which I already replaced by the secure URL (https://...) before and that didn't resolve the problem. I reverted back after that

    Besides, I'm making Magento enforce SSL on all data anyway (imgur.com/a/sepLP), so the base URL shouldn't even be used in the first place.

    Just as a test, to confirm what I already knew:
    1. Changed both the unsecure and secure base URL to https://...
    2. Flushed Magento standard cache, then flushed all the other magento caches as well (img, css etc)
    3. Opened a private session in my browser to avoid cookies from interfering
    4. Opened - Removed -

    And was presented with mixed content errors and after a page refresh, the infamous "ERR_TOO_MANY_REDIRECTS".
    If I close my session and open a new private browser, the thing seems to work for 1 or 2 pages and then crashes again. Could this be a Magento cookie setting? Or a conflict with SSL and cookies?
     
    #5 xenoware, Apr 30, 2017
    Last edited by a moderator: Apr 30, 2017
  6. rpvw

    rpvw Well-Known Member

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    If you still have your rewrite rules enabled in .htaccess, I would rem them out for the purposes of debugging the magento settings, and once everything works, you can then re-introduce rules to rewrite to https if required.
     
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    #6 rpvw, Apr 30, 2017
  7. rpvw

    rpvw Well-Known Member

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    From what I am seeing at the moment, every time the page doesn't redirect properly, deleting the section_data_ids cookie fixes it.

    Hope this is of some help o_O
     
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    #7 rpvw, Apr 30, 2017
  8. xenoware

    xenoware Member

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    Disabled rewrites - still calls unsecure content.

    Thx




    Anyone with a suggestion of how to diagnose the origin of the unsecure content calls?
     
    #8 xenoware, May 1, 2017
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Did you check the account's home directory, the public_html directory, and the document root where the script resides to ensure no other .htaccess files include redirect rules?

    Thank you.
     
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    #9 cPanelMichael, May 2, 2017
  10. xenoware

    xenoware Member

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    Just checked. No .htaccess in the home directory.
     
    #10 xenoware, May 2, 2017
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look and rule out any cPanel & WHM settings or functionality as the culprit.

    Thank you.
     
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    #11 cPanelMichael, May 3, 2017
  12. xenoware

    xenoware Member

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    Solved. Turned out to be file ownership problems.
     
    #12 xenoware, May 14, 2017
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