http://www.domain.com does not resolve, http://domain.com does

greebo

Registered
Apr 15, 2011
2
0
51
Hi all,

Would you please tell me what I need to look at to fix a problem related to the thread title?

www.domain.com does not resolve, while domain.com does?

I assume it is something in the DNS records of the WHM? Is that right? If so, what record do I need to change?

Thank you very much.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
38
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello greebo,

Can you please try both in a proxy to see the results? Oftentimes, the reason is due to caching issues on your system rather than the DNS being an issue. A couple of proxies you can try would be proxify.net and kproxy.com

Otherwise, please provide the domain name for us to check how it resolves for us.

Thanks!
 

greebo

Registered
Apr 15, 2011
2
0
51
It looks like you are correct. I connected via a VPN and was able to resolve the www straight away. Thanks! :)