http://www.mydomain.com works, but http://mydomain.com doesn't work [moved]

parox

Member
Apr 20, 2005
6
0
151
http://www.mydomain.com works, but http://mydomain.com doesn't work

Ok, I'm working on a client's website and this is just driving me nuts

http://hemiperformance.com.au doesn't work
but http://www.hemiperformance.com.au does

they were both working but I tried to add a Parked Domain (hemiperformance.com) and then the www. stoped working
so I have deleted the parked domain but it's still not working

Everything is right in cPanel and in the WHM
I cant figure it out!

When I go into File Manager in cPanel and look at the account, I click the www folder and it mirrors the content in public_html like it should

Anyone got any ideas?? :mad:
 

DigitalN

Well-Known Member
Sep 23, 2004
419
1
168
You need to check the following files

/var/named/hemiperformance.com.au.db

You need at least a

www IN CNAME hemiperformance.com.au.

and

/usr/local/apache/conf/httpd.conf

ServerAlias hemiperformance.com.au www.hemiperformance.com.au

to make sure that the dns zone is correct and that the apache VirtualHost has the correct configuration ie. with and without the www in it.

You need to restart apache and bind if you make any changes.
 

parox

Member
Apr 20, 2005
6
0
151
Hey
Thanks for your help

I don't have direct access to that kind of stuff (i dont think so anyway) ... like to restart the server etc
I am only reselling so I only have remote access to the WHM

Anyway, I went into the WHM and went to "Edit a DNS Zone"
I selected the "hemiperformance.com.au" domain and hit OK
It brought me to a page with all the DNS zone stuff
I looked through it and found that the line you told me to add, or check, is already there as follows...
www 14400 in CNAME hemiperformance.com.au

So what looks correct ...

Any other ideas?
 

parox

Member
Apr 20, 2005
6
0
151
I just deleted the DNS Zone and re added it
It still doesnt work

Do I have to wait a while for the changes to take effect or something?
Cuz I noticed that even when I deleted the DNS zone http://hemiperformance.com.au still showed the cPanel no page here and http://www.hemiperformance.com.au still worked ... without a DNS zone
So .... do I have to wait or something?

I'm just trying to fix this without having to contact my admin ...
 

parox

Member
Apr 20, 2005
6
0
151
Thanks for all your help
I have just emailed my admin ... I hope he can help :D:D
 

parox

Member
Apr 20, 2005
6
0
151
:(
He cant
Why would you even bother with this? You're getting way beyond my technical abilities, and because you are dealing with a com.au domain name, you are getting into very murky territory because AuDA is a rule unto itself ... from the little I know about this area (and in 8 years of web design/hosting/domain registrar I've never ever felt the need to do anything in this area), I think I can make the necessary changes for TLD domains (.com etc), but I've never seen anywhere near this technical access with the com.au names - I don't think they let us do it.

If I was you, I'd just forget about it, as probably 98% of web users still always type in the "www"
So now ... I dont know what to do ........
i checked the .htaccess file with one from one of my other domains (that works) and they are exactly the same a part from the username and the URL in them
... but like where it says www and not and stuff is all exactly the same

I don't understand what could have caused this .... I'm thinking that I may have to delete the entire account and re upload everything but that is going to be frikken annoying!
 

parox

Member
Apr 20, 2005
6
0
151
OH
And by the way you suggested about adding the WWW entry in the htaccess I think you read, or understood, my problem incorrectly

www.hemiperformance.com.au DOES WORK!

its WITHOUT the "www" that doesnt!

Just making sure thats clear :D
 

gorilla

Well-Known Member
Feb 3, 2004
693
1
168
Sydney / Australia
parox said:
:(
He cant


So now ... I dont know what to do ........
i checked the .htaccess file with one from one of my other domains (that works) and they are exactly the same a part from the username and the URL in them
... but like where it says www and not and stuff is all exactly the same

I don't understand what could have caused this .... I'm thinking that I may have to delete the entire account and re upload everything but that is going to be frikken annoying!
sounds like he is a reseller who hasnt gotten access to the server aswell , thats why he is that rude ;)
sadly the old principle applies : rudness follows incompetence .
 

chirpy

Well-Known Member
Verifed Vendor
Jun 15, 2002
13,453
31
473
Go on, have a guess
Indeed. If I was hosted and got such a reply I'd move asap, not only are they technically completely wrong, they're trying to deceive you. I'd suggest finding a web host that knows what they're doing and can fix the problem for you should it arise with them, which is most likely in httpd.conf as already suggested.