httpd dead but subsys locked

[crz]

Hi,
I've just update WHM to v84.0.21 yesterday night.
After that httpd suddenly stopped. I went to server by root account and run a check `service httpd status` and got back the message: `httpd dead but subsys locked`
I've tried various way to resolve problem, including:
- Submit a ticket to cPanel. And now still stuck.
- Read the log from /var/log/apache2/error_log and fix the warning
- Remove/change pid path from /var/lock/apache2/httpd.pid
....
But it doesn't help.

The cPanel supporter tell me to ask Hypervisor run `yum update` since i cannot access it. But i don't know how to tell them that.

Any idea is appreciated.
Thank you for reading on my trouble.

 

[cPanelLauren]

Hello,

Can you provide the ticket ID so I can have some context of what was discussed with the support staff?

 

[HostNoc]

Hi

Kill all Apache process and use below method

1. rm -f /var/lock/subsys/httpd

2. Remove httpd.pid from following path "/var/run/apache2"

3. Restart webserver.

Regards