HTTPS domain forward not working

Baxterdown

Registered
May 29, 2021
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Hi everyone, newbie to the forum here :)

I have a client who changed the domain of their organization. I successfully modified the account in WHM with the new domain name. That is working great.

I also went into DNS at my host and pointed the old domain's IP address to the IP I have setup in WHM's Domain Forwarding. I configured domain forwarding as follows:

Code:
    olddomain.com > newdomain.com
    http://olddomain.com > http://newdomain.com
    http://www.olddomain.com > http://www.newdomain.com
    https://olddomain.com > https://newdomain.com
    https://www.olddomain.com > https://www.newdomain.com
HTTP works great, but neither of the HTTPS forwards are working. If I enter https://www.olddomain.com into a browser it just hangs and eventually times out.

A little extra information: The website runs on Joomla CMS, which handles HTTPS. There's a setting in Joomla that automatically redirects all connections to the site to HTTPS. I'm on cPanel & WHM v94.0.11.

What am I doing wrong? Your help is much appreciated.

Jose
 

cPRex

Jurassic Moderator
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Oct 19, 2014
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Hey there! It doesn't sound like you have done anything obviously wrong with the steps you mention above. Can you see if the timeout is happening with the initial connection to your server or on the forwarder side? To test this, you could just remove the https forwarders and see if the site loads properly on your server. If so, the issue is likely with the https connection to the newdomain.com system.
 

cPRex

Jurassic Moderator
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Oct 19, 2014
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Thanks for performing that test - I'm wondering if there is a more general https connection issue on that machine then. From your local workstation, or another server, can you run this command to see if the port is open?

Code:
telnet olddomain.com 443
That would show us if the secure port is open for connections on the machine.
 

kodeslogic

Well-Known Member
Apr 26, 2020
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