I am stupid. WHM, cPanel, FTP question

JSBurlison

Well-Known Member
Aug 22, 2009
72
0
56
My progress is going so slow because I don't know what I am doing.

I have a dedicated server that has multiple accounts on it. I have gotten away with getting into the cPanel for each account via WHM.

I decided something I needed to do needed to by using the username for cPanel rather than the one I use for WHM even though I don't think I have ever used it.

I went in with my WHM log in to change the password on the username I have in there for this specific domain via cPanel. It tells me the original password is wrong. I thought the WHM login would change a users password with out knowing the old password?

Here is why I think I need to log in directly to the specific account. I have gotten away with using file manager to upload things. I am uploading vB this time and need to use FTP.

Thanks for any help you can give to this dummy.
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
My progress is going so slow because I don't know what I am doing.

I have a dedicated server that has multiple accounts on it. I have gotten away with getting into the cPanel for each account via WHM.

I decided something I needed to do needed to by using the username for cPanel rather than the one I use for WHM even though I don't think I have ever used it.

I went in with my WHM log in to change the password on the username I have in there for this specific domain via cPanel. It tells me the original password is wrong. I thought the WHM login would change a users password with out knowing the old password?

Here is why I think I need to log in directly to the specific account. I have gotten away with using file manager to upload things. I am uploading vB this time and need to use FTP.

Thanks for any help you can give to this dummy.
To modify a user's password, go to WHM -> Account Functions -> Password Modification. The Password Modification screen in WHM does not ask for the old password.

It sounds like you may have been using a different screen to change the account password, such as the one within the cPanel interface.