I am unable to send and receive emails from Webmail

kapsrocker

Registered
Jan 29, 2020
2
0
1
Gurgaon, Haryana India
cPanel Access Level
Reseller Owner
I am not able to send and receive emails. Most of the emails shows in progress and they never get delievered. Most of the email that I send has this message-
all hosts for 'gmail.com' have been failing for a long time (and retry time not reached)

I would appreciate if someone can help me to troubleshoot this issue?
P.S I am hosting reseller and I don't have access to server. I have asked the server owner they said everything is fine at their end.
 

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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Hello,

You should not need access to WHM to add these. If you check the documentation I sent you, there are instructions to add these using the cPanel Interface, specifically cPanel>>Email>>Email Deliverability