Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

I am unable to send or receive mail using my phone

Discussion in 'E-mail Discussion' started by david.cocos, May 19, 2014.

  1. david.cocos

    david.cocos Member

    Joined:
    May 19, 2014
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello,

    Please help me with the following problem. My problem is that I can't send or receive E-mail on my phone. This started happening 5 days ago. Until then I could use the mail service just fine. I solved the problem disabling cPHulk from cPanel, but I would like to have cPHulk active as well as use the E-mail service on my phone.
    Another problem is that I couldn't log in to the root user without the ip being on the white list in cPHulk.
    If i add the ip address in the white list, I can use both the E-mail and connect to the server, but this isn't an option because we have Dynamic ip and it changes frequently.

    Thanks in advance.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,442
    Likes Received:
    1,961
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    It seems like accounts are locked out by cPhulk due to excessive failed login attempts to those accounts. You can verify this by reviewing the "Login/Brute History Report" in the cPhulk interface in WHM. You may want to whitelist an entire range if your IP addresses change.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice