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i can not enter my cpanel from the first time

Discussion in 'General Discussion' started by sssaq, Jun 18, 2010.

  1. sssaq

    sssaq Registered

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    i can not enter my cpanel from the first time it ask me to enter the username and password many times

    one week now i cannot enter my cpanel why? we do every thing as:
    1- change the explorer to anothr
    2- disply the firewal
    3- try to enter by:
    cpanel.nwaem.net
    nwaem.net/cpanel
    and many
    4- erase the cockies and cash

    my host is : justhost


    i am from saudi arabia
     
    #1 sssaq, Jun 18, 2010
    Last edited: Jun 18, 2010
  2. sssaq

    sssaq Registered

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    please help me
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not sure anyone on the forums here can help with this. But on your cPanel login page there is a link to retrieve your password that takes you here:
    /http://www.justhost.com/login?reminder

    Have you tried that?
     
  4. linux7802

    linux7802 Well-Known Member

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    No one here can help you to resolve your issue. Its better if you contact your host justhost.com and consult this issue with them as they are having control over your domain hosted server. Its better if you contact them on live chat support provided by justhost.com on there web site.
     
  5. cPanelJamyn

    cPanelJamyn Social Engineer
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    Linux7802 is correct; we can't troubleshoot your login issue from here. There are only two possibilities here:

    a) you are entering the wrong username/password. We cannot provide the 'correct' user/password for you of course.

    b) you are entering the correct username/password, but there is some other issue preventing your login (brute force detection, or system error). Again, we cannot tell you why in this case because we do not have access to system logs.

    You need to contact your host if you have problems logging into your account. Only they can look at the system logs to determine the best course of action in this case.
     
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