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I can not recive mail ....

Discussion in 'E-mail Discussions' started by adv-server, Sep 15, 2006.

  1. adv-server

    adv-server Member

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    hi


    I have email accout on my site


    I can send mail to any email without problem .... but I can not recive reply message or any message

    If I sent message to my mail .... the message back because it did not send


    this is message


    PHP:
    This is an automatically generated Delivery Status Notification.

    Delivery to the following recipients failed.

           
    info@adv-server.com

    help me please
     
  2. webignition

    webignition Well-Known Member

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    If you're the server administrator, I'd suggest checking the mail logs as these will reveal a more specific reason.

    Check the entries in /var/log/messages/exim_mainlog (or /var/log/messages/exim/mainlog) that relate to the email address in question:

    Code:
    cat /var/log/messages/exim_mainlog | grep info@adv-server.com
    If you're not the server administrator, you'd need to contact your hosting provider and have them look into it.
     
  3. adv-server

    adv-server Member

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    look at this after your command


    PHP:
    root@server [~]# cat /var/log/messages/exim_mainlog | grep info@adv-server.com
    cat: /var/log/messages/exim_mainlogNot a directory
    root
    @server [~]# cat /var/log/messages/exim_mainlog
     
  4. adv-server

    adv-server Member

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    I did this

    PHP:
    cat /var/log/exim_mainlog grep info@adv-server.com

    all results seem others like this

    PHP:
    2006-09-14 23:20:37 H=(Mada5) [66.198.39.40F=<newsletter@medsy.netrejected RCPT <info@adv-server.com>: Sender verify failed


    Could you help me please ??
     
  5. webignition

    webignition Well-Known Member

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    Sorry, my mistake there with the log file path - I didn't check too closely before I posted!

    The error you're seeing is telling you that sender verification failed, which can happen if the sending server can't confirm that the sender's mailbox exists.

    In WHM > Exim Configuration Editor, try playing around with the following two options:

    - Verify the existance of email senders.
    - Use callouts to verify the existance of email senders.

    I once had both options checked but found I had to uncheck the second option to receive mail from cPanel (annoyingly).

    Try first unchecking them both and see if everything works. Incoming spam levels are likely to increase if both are left unchecked, so fiddle around with them and see which ones you can leave checked.
     
  6. adv-server

    adv-server Member

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    Thanks for my God first .. then you


    I am solution this problem by your assistant .... Thank you so much


    I will not forget your support
     
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