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I cannot access my website after change IP address.

Discussion in 'General Discussion' started by Neiltan, Sep 14, 2007.

  1. Neiltan

    Neiltan Member

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    Hilo guys,

    Kindly need your help to solve this issue. I have change my client domain ip address and i can ping my client domain is pointed correct ip address. But why my client cannot browse the website?

    Thank you.
     
  2. DevBreak

    DevBreak Active Member

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    Because he have in dns server the old ip of his website. the problem will be solved after 6~12 hours or after his ISP restart the dns server.
     
  3. Neiltan

    Neiltan Member

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    Ok thanks dude. I will wait until tomorrow and test it.
     
  4. kev1nk

    kev1nk Member

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    Web site issues troubleshooting

    Hello,

    The first thing that you have forgotten is to open the web site. Ok your resolving is ok, but the request is made to the web server when you try to open a web site. So you have to check the Apache configuration. If you know the content of the web site , then you could check that:

    From the local server:

    1. ping $domain
    2. lynx $domain

    From your (administrative pc)

    1. ping domain
    2. browser request to the domain

    If everything is ok. Then you could ask your customer for some additional
    assistance . The customer could try to open the web site using a proxy. Then
    he/she will be sure that you have done everything and will wait for the
    DNS propagation(or could flush the dns entries/ ask the ISP for refresh).

    Best Regards
    Kevin K
     
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