I cannot access the cPanel with the server root user

Mr_Oscar

Registered
Nov 30, 2019
1
0
1
Bogota Colombia
cPanel Access Level
Root Administrator
Root user credentials work when I enter the WHM but when I use them the cPanel does not work for me, I have already tried everything, I have already checked the login_log, I already made stopcphulkd, and nothing :( it should be clarified that it is the first time I have entered cPanel after having installed it, it is strange because if I can enter the WHM, I appreciate the help you can give me.



Greetings and stay tuned
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hello,

To access cPanel for a user account you need to use the cPanel username/password, you would not use the root user to do this. As the root user you can also access cPanel directly from WHM for any account at WHM>>Account Functions>>List Accounts -> cP next to the account name.

You can, if it's not disabled access a cPanel account by entering the cPanel username and root password.