I cannot log into FileZilla

JMPRockFm

Registered
Aug 20, 2016
1
0
1
UK
cPanel Access Level
Root Administrator
Hello,

I cannot log into filezilla the other day I was able to, but for some reason I cannot now?

I get
Code:
Error:    Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic)
Error:    Could not connect to server
What is the reason for this and does anybody know how to fix it thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

It looks like key authentication is failing for SFTP access based on the error message. Are you able to access the server via SSH with the same credentials?

Thank you.
 

ItsMattSon

Well-Known Member
Sep 5, 2016
182
38
103
Perth
cPanel Access Level
Root Administrator
Hi,

Just passing through this thread but I've seen this error message before when trying to login as root with a password after disabling root logins via Security Center > SSH Password Authorization Tweak.

Possibly unrelated (sorry in advance!)
 

ItsMattSon

Well-Known Member
Sep 5, 2016
182
38
103
Perth
cPanel Access Level
Root Administrator
Hi guys,

I just got this working so might as well share what I did in case it is related.

I use FileZilla, so I had to change the Protocol dropdown to 'SFTP' and then (because I've disabled password auth and I have a key pair set up) I had to change the Logon Type dropdown to 'Key file' which I located and loaded in.

Worth noting, I have also changed SSH port from default 22 so I also needed to specify that in the Port field.
 
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