I cannot log into FileZilla

[JMPRockFm]

Hello,

I cannot log into filezilla the other day I was able to, but for some reason I cannot now?

I get

Error:    Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic)
Error:    Could not connect to server

What is the reason for this and does anybody know how to fix it thanks

 

[cPanelMichael]

Hello,

It looks like key authentication is failing for SFTP access based on the error message. Are you able to access the server via SSH with the same credentials?

Thank you.

 

[ItsMattSon]

Hi,

Just passing through this thread but I've seen this error message before when trying to login as root with a password after disabling root logins via Security Center > SSH Password Authorization Tweak.

Possibly unrelated (sorry in advance!)

 

[ItsMattSon]

Hi guys,

I just got this working so might as well share what I did in case it is related.

I use FileZilla, so I had to change the Protocol dropdown to 'SFTP' and then (because I've disabled password auth and I have a key pair set up) I had to change the Logon Type dropdown to 'Key file' which I located and loaded in.

Worth noting, I have also changed SSH port from default 22 so I also needed to specify that in the Port field.

 

[cPanelMichael]

Hello,

The following document is also helpful when configuring your SFTP client:

How to Configure Your SFTP Client - cPanel Knowledge Base - cPanel Documentation

It's important to note that SFTP is not just FTP over SSH. Instead, it is an entirely separate protocol.

Thank you.