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I cannot log into FileZilla

Discussion in 'General Discussion' started by JMPRockFm, Aug 20, 2016.

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  1. JMPRockFm

    JMPRockFm Registered

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    Hello,

    I cannot log into filezilla the other day I was able to, but for some reason I cannot now?

    I get
    Code:
    Error:    Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic)
Error:    Could not connect to server
    What is the reason for this and does anybody know how to fix it thanks
     
    #1 JMPRockFm, Aug 20, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    It looks like key authentication is failing for SFTP access based on the error message. Are you able to access the server via SSH with the same credentials?

    Thank you.
     
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    #2 cPanelMichael, Aug 23, 2016
  3. ItsMattSon

    ItsMattSon Well-Known Member

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    Hi,

    Just passing through this thread but I've seen this error message before when trying to login as root with a password after disabling root logins via Security Center > SSH Password Authorization Tweak.

    Possibly unrelated (sorry in advance!)
     
    #3 ItsMattSon, Oct 4, 2016
  4. ItsMattSon

    ItsMattSon Well-Known Member

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    Hi guys,

    I just got this working so might as well share what I did in case it is related.

    I use FileZilla, so I had to change the Protocol dropdown to 'SFTP' and then (because I've disabled password auth and I have a key pair set up) I had to change the Logon Type dropdown to 'Key file' which I located and loaded in.

    Worth noting, I have also changed SSH port from default 22 so I also needed to specify that in the Port field.
     
    #4 ItsMattSon, Oct 4, 2016
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #5 cPanelMichael, Oct 4, 2016
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