Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

I cannot log into FileZilla

Discussion in 'General Discussion' started by JMPRockFm, Aug 20, 2016.

Tags:
  1. JMPRockFm

    JMPRockFm Registered

    Joined:
    Aug 20, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Hello,

    I cannot log into filezilla the other day I was able to, but for some reason I cannot now?

    I get
    Code:
    Error:    Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic)
Error:    Could not connect to server
    What is the reason for this and does anybody know how to fix it thanks
     
    #1 JMPRockFm, Aug 20, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,763
    Likes Received:
    1,710
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    It looks like key authentication is failing for SFTP access based on the error message. Are you able to access the server via SSH with the same credentials?

    Thank you.
     
    #2 cPanelMichael, Aug 23, 2016
  3. ItsMattSon

    ItsMattSon Well-Known Member

    Joined:
    Sep 5, 2016
    Messages:
    167
    Likes Received:
    34
    Trophy Points:
    28
    Location:
    Perth
    cPanel Access Level:
    Root Administrator
    Hi,

    Just passing through this thread but I've seen this error message before when trying to login as root with a password after disabling root logins via Security Center > SSH Password Authorization Tweak.

    Possibly unrelated (sorry in advance!)
     
    #3 ItsMattSon, Oct 4, 2016
  4. ItsMattSon

    ItsMattSon Well-Known Member

    Joined:
    Sep 5, 2016
    Messages:
    167
    Likes Received:
    34
    Trophy Points:
    28
    Location:
    Perth
    cPanel Access Level:
    Root Administrator
    Hi guys,

    I just got this working so might as well share what I did in case it is related.

    I use FileZilla, so I had to change the Protocol dropdown to 'SFTP' and then (because I've disabled password auth and I have a key pair set up) I had to change the Logon Type dropdown to 'Key file' which I located and loaded in.

    Worth noting, I have also changed SSH port from default 22 so I also needed to specify that in the Port field.
     
    #4 ItsMattSon, Oct 4, 2016
    cPanelMichael likes this.
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,763
    Likes Received:
    1,710
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    #5 cPanelMichael, Oct 4, 2016
    ItsMattSon likes this.
(You must log in or sign up to post here.)
Loading...
Similar Threads - cannot FileZilla
  1. psytanium

    SOLVED Cannot connect with Filezilla or PuTTy

    psytanium, Jun 13, 2017, in forum: General Discussion
    Replies:
    5
    Views:
    1,946
    cPanelMichael
    Jun 20, 2017
  2. kalexan

    Cannot enable cPanelid login

    kalexan, Apr 19, 2018 at 6:48 AM, in forum: General Discussion
    Replies:
    3
    Views:
    51
    cPanelLauren
    Apr 20, 2018 at 6:53 AM
  3. Niall - Austral Connect

    Can receive but cannot send server-wide

    Niall - Austral Connect, Apr 17, 2018 at 5:51 AM, in forum: E-mail Discussions
    Replies:
    10
    Views:
    116
    cPanelLauren
    Apr 17, 2018 at 11:40 AM
  4. HighPriest

    Cannot send/receive emails

    HighPriest, Apr 17, 2018 at 5:18 AM, in forum: E-mail Discussions
    Replies:
    5
    Views:
    80
    cPanelLauren
    Apr 18, 2018 at 6:52 AM
  5. ally1

    Cannot Read License File

    ally1, Apr 10, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    72
    cPanelLauren
    Apr 11, 2018

Share This Page