Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

I cannot log into FileZilla

Discussion in 'General Discussion' started by JMPRockFm, Aug 20, 2016.

Tags:
  1. JMPRockFm

    JMPRockFm Registered

    Joined:
    Aug 20, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Hello,

    I cannot log into filezilla the other day I was able to, but for some reason I cannot now?

    I get
    Code:
    Error:    Disconnected: No supported authentication methods available (server sent: publickey,gssapi-keyex,gssapi-with-mic)
Error:    Could not connect to server
    What is the reason for this and does anybody know how to fix it thanks
     
    #1 JMPRockFm, Aug 20, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    It looks like key authentication is failing for SFTP access based on the error message. Are you able to access the server via SSH with the same credentials?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Aug 23, 2016
  3. ItsMattSon

    ItsMattSon Well-Known Member

    Joined:
    Sep 5, 2016
    Messages:
    167
    Likes Received:
    34
    Trophy Points:
    103
    Location:
    Perth
    cPanel Access Level:
    Root Administrator
    Hi,

    Just passing through this thread but I've seen this error message before when trying to login as root with a password after disabling root logins via Security Center > SSH Password Authorization Tweak.

    Possibly unrelated (sorry in advance!)
     
    #3 ItsMattSon, Oct 4, 2016
  4. ItsMattSon

    ItsMattSon Well-Known Member

    Joined:
    Sep 5, 2016
    Messages:
    167
    Likes Received:
    34
    Trophy Points:
    103
    Location:
    Perth
    cPanel Access Level:
    Root Administrator
    Hi guys,

    I just got this working so might as well share what I did in case it is related.

    I use FileZilla, so I had to change the Protocol dropdown to 'SFTP' and then (because I've disabled password auth and I have a key pair set up) I had to change the Logon Type dropdown to 'Key file' which I located and loaded in.

    Worth noting, I have also changed SSH port from default 22 so I also needed to specify that in the Port field.
     
    #4 ItsMattSon, Oct 4, 2016
    cPanelMichael likes this.
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelMichael, Oct 4, 2016
    ItsMattSon likes this.
(You must log in or sign up to post here.)
Loading...
Similar Threads - cannot FileZilla
  1. psytanium

    SOLVED Cannot connect with Filezilla or PuTTy

    psytanium, Jun 13, 2017, in forum: General Discussion
    Replies:
    5
    Views:
    3,616
    cPanelMichael
    Jun 20, 2017
  2. mydigitaldesign

    New Thread Cannot access WordPress admin after installing

    mydigitaldesign, Oct 13, 2018 at 3:46 PM, in forum: General Discussion
    Replies:
    5
    Views:
    69
    rpvw
    Oct 14, 2018 at 12:42 PM
  3. IT Green

    Cannot setup email with Outlook 2016

    IT Green, Oct 11, 2018 at 12:23 PM, in forum: E-mail Discussion
    Replies:
    5
    Views:
    68
    IT Green
    Oct 15, 2018 at 4:46 PM
  4. vacancy

    Account transfer .htaccess file cannot moved

    vacancy, Oct 4, 2018, in forum: General Discussion
    Replies:
    6
    Views:
    71
    cPanelLauren
    Oct 10, 2018 at 10:43 AM
  5. triatlas

    Cannot turn off logging to php.error.log

    triatlas, Sep 25, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    96
    cPanelLauren
    Oct 3, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice