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I cannot receive email but i can send from all webmail

Discussion in 'E-mail Discussion' started by fachridhzoe, Dec 2, 2013.

  1. fachridhzoe

    fachridhzoe Registered

    Dec 2, 2013
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    Website Owner
    i have a hosting but have many domain.
    now i cannot receive email from only a domain (, but i can receive + send email from other domain on same hosting (NOT

    i try send email to domain from gmail.
    like this i get error:
    any one can help me??? please

    thank you
    #1 fachridhzoe, Dec 2, 2013
    Last edited by a moderator: Dec 3, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    Check to ensure the email account exists, and that the domain name is in the following file on your system:


    Also, search /var/log/exim_mainlog and /var/log/exim_rejectlog for the specific Google address that attempted to send you email to see if there are any specific failure messages. EX:

    exigrep user@gmail /var/log/exim_mainlog
    Thank you.
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