I cannot receive email but i can send from all webmail

fachridhzoe

Registered
Dec 2, 2013
1
0
1
cPanel Access Level
Website Owner
i have a hosting but have many domain.
now i cannot receive email from only a domain (domain.com), but i can receive + send email from other domain on same hosting (NOT domain.com).

i try send email to domain domain.com from gmail.
like this i get error:
Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain domain.com by aspmx.l.google.com. [2607:f8b0:400d:c02::1a].

The error that the other server returned was:
550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 k3si33205239qao.122 - gsmtp

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:from:date:message-id:subject:to:content-type;
bh=noltwrrvz9k+D2ImPhaccC+LWJvtk2FhtW9H5WYqJ/8=;
b=HLAIQEsopJ0/Uc8TB4cbArgJShfQYAhBi4CKIf5HAfReBZ0LR3khGAZoNAK9gE0K
/lPufaOGJGfVsWjaBpTD8CDa+kf3WgTx17tFlcpk9+8dajI5IUblDw04dJQS0ATxL3w
ZS4G2hplYmyPchdswRnsT+lzWjCiQIcRUBL9wDUuhc7agKATu3mlVcOgAWdxVRLCRWc
IowzabMqPdhw9UKXa+l0w0PfeAZFU4nFFkMUHVQkRAq1JjVieb01VFY/e2aM+J7Xgp
0TtO/z3ny6TWBX/xnB2K887Ygpi7pZ8S+38K/spyKmN1wz8NaAq5TyIm9CjsMRLi8
avSw==
X-Received: by 10.68.xxx.xxx with SMTP id ny9mr35576282pbb.70.1386035645260;
Mon, 02 Dec 2013 17:54:05 -0800 (PST)
MIME-Version: 1.0
Received: by 10.70.xxx.xxx with HTTP; Mon, 2 Dec 2013 17:53:25 -0800 (PST)
From: username here <username @ gmail.com>
Date: Tue, 3 Dec 2013 08:53:25 +0700
Message-ID: <CAGu1Hg0AXBULNV+a4sz2UsqNoB06MTo1VjXrcEpygithhEg @ mail.gmail.com>
Subject: asas12
To: Chief Executive Officer <ceo @domain.com>
Content-Type: multipart/related; boundary=047d7b10cae5487ac804ec979268
any one can help me??? please

thank you
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Check to ensure the email account exists, and that the domain name is in the following file on your system:

/etc/localdomains

Also, search /var/log/exim_mainlog and /var/log/exim_rejectlog for the specific Google address that attempted to send you email to see if there are any specific failure messages. EX:

Code:
exigrep [email protected] /var/log/exim_mainlog
Thank you.