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I cannot receive emails externally WebMail

Discussion in 'E-mail Discussions' started by Al Joe, Jan 6, 2016.

  1. Al Joe

    Al Joe Member

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    I can receive internal emails, such as having a contact form on my website that sends the message to support@mydomain.com

    however,
    when someone sends me a message from gmail.com or something, I never get it.

    I tested it out myself by sending a message to my domain email from my gmail, and my gmail got an error reply saying:

    Code:
    Mail Delivery Subsystem <mailer-daemon@googlemail.com>
    
    Delivery to the following recipient failed permanently:
    
         support@mydomain.com
    
    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain mydomain.com by smtp.secureserver.net. [xx.xxx.238.29].
    
    The error that the other server returned was:
    550 5.1.1 <support@mydomain.com> Recipient not found.  <http://x.co/irbounce>
    
    
    ----- Original message -----
    
    zz
    this is how my dns looks like:
    1/2
    i.imgur.com/vtxPbHG.png
    2/2
    i.imgur.com/FMWZsmo.png
     
    #1 Al Joe, Jan 6, 2016
    Last edited by a moderator: Jan 6, 2016
  2. 24x7server

    24x7server Well-Known Member

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    Hello :),

    You are using external mail server for your domain but you have not created your mail account on your mail server and due to that you are getting bounce back mail with " Recipient not found " error.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Your MX records point to an external mail server. Thus, you will need to create the email accounts on that server and configure your email clients to utilize that server when checking for mail.

    Thank you.
     
  4. Al Joe

    Al Joe Member

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    Hey thanks for the replies. I'm a bit lost here. I have an email account which I created through cpanel. What must I do to fix this problem?

    Thanks.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    To clarify, are your MX records now pointed to the cPanel server? Your previous responses suggest you were using a third-party email provider.

    Thank you.
     
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