Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

I cannot receive emails externally WebMail

Discussion in 'E-mail Discussion' started by Al Joe, Jan 6, 2016.

  1. Al Joe

    Al Joe Member

    Joined:
    Mar 30, 2015
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    nyc
    cPanel Access Level:
    Website Owner
    I can receive internal emails, such as having a contact form on my website that sends the message to support@mydomain.com

    however,
    when someone sends me a message from gmail.com or something, I never get it.

    I tested it out myself by sending a message to my domain email from my gmail, and my gmail got an error reply saying:

    Code:
    Mail Delivery Subsystem <mailer-daemon@googlemail.com>
    
    Delivery to the following recipient failed permanently:
    
         support@mydomain.com
    
    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain mydomain.com by smtp.secureserver.net. [xx.xxx.238.29].
    
    The error that the other server returned was:
    550 5.1.1 <support@mydomain.com> Recipient not found.  <http://x.co/irbounce>
    
    
    ----- Original message -----
    
    zz
    this is how my dns looks like:
    1/2
    i.imgur.com/vtxPbHG.png
    2/2
    i.imgur.com/FMWZsmo.png
     
    #1 Al Joe, Jan 6, 2016
    Last edited by a moderator: Jan 6, 2016
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,888
    Likes Received:
    90
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello :),

    You are using external mail server for your domain but you have not created your mail account on your mail server and due to that you are getting bounce back mail with " Recipient not found " error.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,454
    Likes Received:
    1,962
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Your MX records point to an external mail server. Thus, you will need to create the email accounts on that server and configure your email clients to utilize that server when checking for mail.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Al Joe

    Al Joe Member

    Joined:
    Mar 30, 2015
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    nyc
    cPanel Access Level:
    Website Owner
    Hey thanks for the replies. I'm a bit lost here. I have an email account which I created through cpanel. What must I do to fix this problem?

    Thanks.
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,454
    Likes Received:
    1,962
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    To clarify, are your MX records now pointed to the cPanel server? Your previous responses suggest you were using a third-party email provider.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice