SOLVED I cannot reset my password in the cPanel Portal!

Chi.C.J.Rajeeva Lochana

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I cannot reset my cPanel Portal's password, I don't know if I should post this here, but I need immediate help, as I cannot open a ticket without logging in!
Email/Username: [Removed because issue solved]

Thanks.
 
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Chi.C.J.Rajeeva Lochana

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May 27, 2019
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Yeah, I said I cannot login to the cPanel Customer Portal with my account. I forgot my password, I don't recieve the pass-reset mail to my email......

UPDATE
I somehow reset my password by going into my server and by creating a support ticket and clicking on the reset password button on the different login page the appears when giving access to cPanel, I recieved the mail and I reset my password!
 
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Chi.C.J.Rajeeva Lochana

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I'm glad you were able to get the issue resolved @rajeevacj thanks for following up.
I like very much about how you reply :) it makes me so happy, please add "Solved" to this thread and I will soon give steps on how I did it... :)
 
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Chi.C.J.Rajeeva Lochana

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I got the same problem, but in my case my provider disabled that for me, the function is not accessible unfortunately
DafontShowboxAdam4adam
Hope you too solve it soon, I will be giving steps, hope it works. But as you don't have the function to open a ticket (maybe you are on a reseller account), I will try to give you some bypass way.

Do you not recieve the mail for pass reset, or is something else your problem?

But for me it was so wierd as I logged in before 2 days with my password, it worked, but then, it didn't work after a day, I don't know why I couldn't log in and I had to reset my password using a wierd trick.
 
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cPanelLauren

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Actually the case with @Arso Martinera is a bit different. When you're a website owner meaning you have a shared account, you most likely don't have a cPanel portal account and as such you'd need to use your providers portal. If that is inaccessible the provider would need to be contacted for further assistance.

Thanks!
 

Chi.C.J.Rajeeva Lochana

Well-Known Member
Community Guide Contributor
May 27, 2019
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28
India
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Root Administrator
Twitter
Actually the case with @Arso Martinera is a bit different. When you're a website owner meaning you have a shared account, you most likely don't have a cPanel portal account and as such you'd need to use your providers portal. If that is inaccessible the provider would need to be contacted for further assistance.

Thanks!
Maybe, they have a seperate cPanel Portal Account for no use, or maybe they own another server. Hope they can solve it using the link if they do. As, anyone can create a cPanel Portal Account.
 
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Chi.C.J.Rajeeva Lochana

Well-Known Member
Community Guide Contributor
May 27, 2019
122
38
28
India
cPanel Access Level
Root Administrator
Twitter
Actually the case with @Arso Martinera is a bit different. When you're a website owner meaning you have a shared account, you most likely don't have a cPanel portal account and as such you'd need to use your providers portal. If that is inaccessible the provider would need to be contacted for further assistance.

Thanks!
And, I want to say that please fix the normal login pass reset, as it doesn't send the email to me. Please. It might've been a bug.
To Remember, the link is cPanel - Sign In
 

Chi.C.J.Rajeeva Lochana

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May 27, 2019
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I do receive it - have you checked your spam filters?
Now I recieve it, till now I didn't. Previously I also checked my spam folder.
What was the problem then, I do not understand now.
I also requested pass reset before I requested it from the link I gave, I wasn't working!!!

:confused::confused::confused:
 

cPanelLauren

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Sounds like for some reason the email was rejected by gmail. I can confirm I do get them to my personal gmail as well. If you run into the issue again, I'd suggest opening a ticket so we can research the issue more in depth.
 

Chi.C.J.Rajeeva Lochana

Well-Known Member
Community Guide Contributor
May 27, 2019
122
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28
India
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Root Administrator
Twitter
Thanks for the suggestion. But if I get stuck out of my account without my password, should create another account to create a support ticket?
Sounds like for some reason the email was rejected by gmail. I can confirm I do get them to my personal gmail as well. If you run into the issue again, I'd suggest opening a ticket so we can research the issue more in depth.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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Houston
Thanks for the suggestion. But if I get stuck out of my account without my password, should create another account to create a support ticket?
You can open a ticket by emailing [email protected] which would be the proper location to open a ticket for the Customer Portal.
 

GentleMan

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Nov 7, 2018
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I got the same problem, but in my case my provider disabled that for me, the function is not accessible unfortunately
DafontHardcore YaoiAdam4adam
When you're a website owner meaning you have a shared account, you most likely don't have a cPanel portal account and as such you'd need to use your providers portal. If that is inaccessible the provider would need to be contacted for further assistance.