I can't access to my Cpanel admin (cpanel.domain.tld)

Matth_Ftw

Registered
Oct 7, 2020
1
0
1
Lyon, FR
cPanel Access Level
Website Owner
Hello everyone! I have a problem when I'm trying to go on my Cpanel -> https://cpanel.obbodesign.com/
It shows a 403 error.
Yesterday I had to change A and CNAME to put my domain on Shopify instead of the original provided by them, and I followed every step Shopify asks about it.

Since, I can't log on Cpanel and I don't receive any mail.

I have never had a problem like this before, and my client doesn't have his FTP access...

Can someone please help me? :)

Cheers!
 
Last edited:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
866
122
168
cPanel Access Level
Root Administrator
It seems this issue is related to Cloudflare proxying the redirect. You may just need to disable it for the hostname is that domain is the hostname of the machine, and we have details on that here:


Can you try that and let us know the results?
 
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