I can't access with domain just with IP to WHM

Angel Castro

Active Member
Jul 16, 2018
40
4
8
Aguascalientes, México
cPanel Access Level
Root Administrator
Hi!

Few weeks ago I tried to resolve but I can't do it, previously I access with server.mydomain.com.mx:2087 to WHM but now I do with the IP:2087, I don't know what to do. I hope somebody can help me to resolve this issue. It's the same with the port 2083.

Thanks in advance.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,262
313
Houston
Hello @Angel Castro

Can you confirm that the hostname resolves to an IP address? You can confirm this by running something like:
Code:
dig a host.name.com.mx
Or have you recently implemented anything such as CloudFlare on the root domain of the hostname?

What is the error you get when you try to access WHM/cPanel with the hostname?

Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,262
313
Houston
Hello @Angel Castro

This tells me that the hostname does not resolve to an A record. If DNS for the domain is hosted on your server you can add an a record by going to WHM>>DNS Functions>>Add an A entry for your Hostname

If DNS for the hostname is not hosted on your server you'll need to add the A record where DNS is hosted.

Thanks!