I can't get custom 404 path htaccess pages to load

Hello,

When I add the custom apache 404 htaccess code and page it still just shows the server default 404 page.

For example if I add:

ErrorDocument 404 /errors/not_found.html

In htaccess and the page is there /errors/not_found.html

It still just shows that default apache 404.

Any idea what would cause this not to load? I have cleared all other code from the htaccess file other than the 404 line and made the page blank and it will still not load.

Thanks,

 

It looks like it's saying to just run easyapache now? Is there an option we need to add in there before we run it now?