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I cant get in to a webmail by Domain, only by IP... Why?

Discussion in 'E-mail Discussion' started by Gher09, Aug 4, 2015.

  1. Gher09

    Gher09 Member

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    I cant get in to a webmail by Domain, only by IP. My Ip its working fine, i can recieve and send emails from Thundermail under my domain but if i need to get into an account by webmail it dosent work.

    Help please.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you let us know what URL you are using to access webmail through the domain name (use examples instead of real domain names)? Does your domain name use name servers that point to the cPanel server?

    Thank you.
     
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  3. Gher09

    Gher09 Member

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    Thank You Michael, all my clients use an address like domainname.com/webmail, and the rest of my client accounts works like a charm, i notice that if i login with my Ip VPS works great, do you have any idea? i dont wat to loose this client
     
  4. Gher09

    Gher09 Member

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    Hey Michael, i fixed it! I have a missmatch on Dns Zone. Thank you so much for your support. Have a great day!
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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