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I Created New Account On Cpanel but it is not working

Discussion in 'General Discussion' started by drathi, Oct 2, 2009.

  1. drathi

    drathi Registered

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    Hi

    I had cpanel and created new ftp account on ftp manager.But when i tried on filezilla .It not worked there and access denied message appeared.

    Please guide me.

    Regards
    Deepak
     
    #1 drathi, Oct 2, 2009
    Last edited: Oct 2, 2009
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    My recommendation is to go to the FTP Accounts screen in cPanel and next to the account you just created click on "Configure FTP Client." On the screen that appears, under FileZilla click on "FTP Configuration." This will download a script to ensure you have the correct settings in FileZilla to connect to the server.

    You may want to remove your existing settings for this FTP account from FileZilla before doing the above. This will help avoid any potential confusion between the automatic configuration and your manual configuration that was previously attempted.
     
  3. thewebhosting

    thewebhosting Well-Known Member

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    Please make sure that the FTP port address is not blocked in your server firewall and also if possible kindly check the FTP logs for the exact error message. You can get the error logs from the /var/log/messages
     
  4. votethehost.com

    votethehost.com Active Member

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    Many times this issue occurs due to firewall or antivirus softwares like norton. Try disabling them, if it works disabling them then you have to configure your firewall or antivirus softwares. Many times it happens that "it was working yesterday, I did not changed anything in settings but today it is not working. How did this happened?" this is caused by the antivirus software which we should keep for autoupdate. Sometimes the autoupdate of the antivirus softwares resets the firewall configuration set by them in which the FTP gets blocked.
     
  5. saninfosys.com

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    First of all, check the domain, that is pointing on correct DNS server, if you changed recently, it may take 12 to 24 hours for update OR you can use IP address as host address instead of domain name in ftp.

    If you are able to login to cpanel successfully, you no need to create ftp account, you can use the same cpanel username and password as ftp username password to login to ftp.

    If you want to additional ftp account, you can use the ftp manager to create ftp account. For example, you created "testing" as ftp user name, then your ftp username will be like testing@yourdomain.com to connect to ftp.
     
  6. linux7802

    linux7802 Well-Known Member

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    Solution

    Access denied message mostly occurs when you are not having sufficient permission to access files/directories due to that first check if you are accessing correct file or not? or you are having permission to access files or not? as well as check the ownership for files/directories.

    or

    I would like to recommend you create new FTP account by using steps provided in following thread

    Create new FTP account from cPanel? | Linux Servers cPanel webhosting blog

    and if you are still having any problem then please copy and paste the message you are receiving so that we can help you in better way.
     
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