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I did not receive notification via email when create a new Account

Discussion in 'E-mail Discussion' started by nakamura00, Aug 4, 2010.

  1. nakamura00

    nakamura00 Active Member

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    Hi,

    When I create a new Account on WHM, Email not alert.

    It' show this error message

    "Notification => myemail@myemail.com via EMAIL [level => 3] sendmail: Cannot lookup callers gid"

    So, I did not receive notification via email.

    How I can reselove this problem ?

    Thanks
     
    #1 nakamura00, Aug 4, 2010
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

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    Does that email account exist and works properly? I'm assuming no. You might check to be sure that root user email account works.
     
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    #2 Infopro, Aug 4, 2010
  3. nakamura00

    nakamura00 Active Member

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    I'm check my email it working properly.

    I try to change email to another but it does not working.
     
    #3 nakamura00, Aug 4, 2010
  4. Miraenda

    Miraenda Well-Known Member

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    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Miraenda, Aug 4, 2010
  5. nakamura00

    nakamura00 Active Member

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    I'm use Apache version 2.2.14
     
    #5 nakamura00, Aug 4, 2010
    Last edited: Aug 5, 2010
  6. Deepika

    Deepika Registered

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    Make sure email address should be listed in :
    1. Main >> Server Configuration >> Basic cPanel/WHM Setup
    Server Contact E-Mail Address : myemail@myemail.com
    2. Change system email preferences (All 3 fields)
     
    #6 Deepika, Aug 5, 2010
  7. nakamura00

    nakamura00 Active Member

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    Server Contact E-Mail Address is right.

    Before this problem I ever got email alert normally but I don't know why it have problem.
     
    #7 nakamura00, Aug 5, 2010
  8. nakamura00

    nakamura00 Active Member

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    The problem has been resolved.

    I do this step

    - Update CP
    /scripts/upcp

    - restart CP
    service cpanel restart

    - restart apache
    service httpd restart

    Thanks all for suggestions to help and encouraging forward ;-)
     
    #8 nakamura00, Aug 5, 2010
    Last edited: Aug 5, 2010
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