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SOLVED I do not see my email accounts in cPanel

Discussion in 'E-mail Discussions' started by Ovivo, Oct 10, 2017.

  1. Ovivo

    Ovivo Member

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    I have a site with 81 post accounts, but since today I do not see them in cpanel, if I see them in Email disk usage, and in WHM they are all seen.
    Any solution to be able to view them again?

    Try / scripts / pl_update_users --verbose but no results
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you notice any error messages in /usr/local/cpanel/logs/error_log when opening the "Email Accounts" option in cPanel?

    Thank you.
     
  3. Ovivo

    Ovivo Member

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    There is no error associated with the account
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
  5. Ovivo

    Ovivo Member

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    The ticket is 8938183
     
  6. Ovivo

    Ovivo Member

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    solved

    The file /home/xxxxxx/etc/xxxxxxx/shadow is empty recover from backup and works
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm happy to see the issue is now solved. Thank you for updating us with the outcome.
     
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