I have a problem with "creating account"

[tomescu]

I think that the image say everything. The process it block there

Please help me...

 

[mageshm]

@tomescu,

Pls verify the log for more information.

# nano /var/cpanel/accounting.log

 

[tomescu]

Thu Nov 6 16:02:32 2014:REMOVE:root:root:domain.com:realgame
Mon Nov 10 19:20:00 2014:CREATE:root:root:unxxxxx.com:92.114.xxx.xxx:unxxxx
Thu Nov 27 16:49:02 2014:CREATE:root:root:trafixxxxx.com:92.114.xxx.xxx:trafixxxxxxx

(i have censured some info)


nothing about this account (and it's still loading)

 

[24x7server]

Hello,

Are you getting any logs in /usr/local/cpanel/logs/error_log file ?

 

[tomescu]

Could not chdir to /home/realserver at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 817.
[2014-12-06 12:10:41 +0200] info [cpses_tool] MYSQL: Remove dbuser cpses_csrefAa6Po for owner cs18 on 92.114.xxx.xxx
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)
[2014-12-06 12:53:15 +0200] warn [whostmgr] Could not open file '/home/sc_zaroa/.contactemail' for reading: No such file or directory at /usr/local/cpanel/Cpanel/AccessIds.pm line 142
Cpanel::AccessIds::__ANON__() called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 96
eval {...} called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 96
Cpanel::AccessIds::ReducedPrivileges::call_as_user(CODE(0xba05d9c), 32012, 32012) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 149
Cpanel::AccessIds::loadfile_as_user('sc_zaroa', '/home/sc_zaroa/.contactemail') called at whostmgr/bin/whostmgr.pl line 1351
main::getemail('sc_zaroa') called at whostmgr/bin/whostmgr.pl line 6146
main::reallyemailall() called at whostmgr/bin/whostmgr.pl line 865
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)
2014-12-06 12:53:15 failed to write to main log: length=89 result=-1 errno=27 (File too large)

Just this...

 

[cPanelPeter]

Hello,

Please open a support ticket using the link in my signature. We'll investigate this for you as quickly as possible. Please post the ticket number here so we can update this thread accordingly.

 

[tomescu]

Hello,

Please open a support ticket using the link in my signature. We'll investigate this for you as quickly as possible. Please post the ticket number here so we can update this thread accordingly.

Now, I can´t acces the E'mail, because I can´t create that account, and my E'mail was on that account.


Your Request id is: 5792491.

 

[cPanelMichael]

To update, the issue was resolved after the user increased the QUOTAUGIDLIMIT value for their VPS from the VPS hardware node.

Thank you.