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I have lost access to SSH/ cPanel and WHM, I cannot log in

Discussion in 'General Discussion' started by handyman, Dec 3, 2014.

  1. handyman

    handyman Registered

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    I have lost access to SSH/ cPanel and WHM, I cannot log in with any means including my ftp client.
    I do own ma own server and have access to it on site and I can login to the machine as root with my password and get access. I do knot know what happened but all of a sudden I lost all access to the server remotely. I cannot login to cpanel or WHM to see what is going on. I havr shutdown the server and rebooted it with no results accessing the machine remotely. I can still view the websites on the server remotely but cannot login remotley.

    What can I do to resolve this problem. It will have to be done directly at the terminal I would guess.

    I have shut down the machine for now and will restart it in 20 minutes to see what it dose.

    Any suggestions would be greatly accepted.

    Thanks
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Have you tried accessing it from another IP? cPHulk may have you blocked.
     
  3. handyman

    handyman Registered

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    I have not tried that yet. I will need to go off location to do that.

    is there any way to disable cPHulk by the command line to see if that is what it is?
     
  4. handyman

    handyman Registered

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    I have tried from the terminal
    /usr/local/cpanel/bin/cphulk_pam_ctl --disable
    then I ran /usr/local/cpanel/etc/init/stopcphulkd and it returned ....not running
    I am now able to login to both cPanel and WHM and ssh and ftp

    Thanks for the help in resolving this.

    I will now whitelist my ip address. I am gussing that is what caused this problem.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Great news then. Good luck!
     
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