I have problems whith EMAILS!

Albanweb

Registered
Oct 16, 2009
2
0
51
Hi

I have an CPANEL Client. A use CPANEL for my VPS but i have some problems! All ma users account have probems whith ther emails. Thay cant use emails, and if they sent an email it will resived in SPAM or JUNK Box ...

Can u help me pls,
Best regards
Den
 

UmbraHosting

Member
Mar 12, 2006
13
0
151
It sounds like the IP address your server uses to send e-mail is on one or more blacklists. Has your server been exploited in the past by sending e-mail? If not, your hosting provider may have given you "dirty" IPs, or ones that are on blacklists due to no fault of your own.

Without more detailed information, error messages, or being able to log into the server it will be hard to determine a solution to your problem.
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,544
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
If available, please provide any error details that may be seen by your e-mail account users when they attempt to send or receive e-mail.

It will help to know more detail so we can better diagnose what is happening:
1.) Are the e-mail account users able to receive messages without error?
2.) Are the problems seen only when users send?
3.) Are there any other specific problems other than outbound (sent) messages being detected as Spam by the recipient's e-mail service provider?
4.) Are both SPF and DomainKeys enabled via cPanel of the affected accounts?

As a starting point, I recommend ensuring that both SPF and DomainKeys are enabled via cPanel, at the following menu path:
cPanel: Mail >> Email Authentication

Related documentation:
EmailAuthentication < AllDocumentation/CpanelDocs < TWiki
 

Albanweb

Registered
Oct 16, 2009
2
0
51
Thank u man
I have enabled SPF and DomainKey and now all emails work fine ...

Thank u very much
Den