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I have problems whith EMAILS!

Discussion in 'E-mail Discussions' started by Albanweb, Oct 16, 2009.

  1. Albanweb

    Albanweb Registered

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    Hi

    I have an CPANEL Client. A use CPANEL for my VPS but i have some problems! All ma users account have probems whith ther emails. Thay cant use emails, and if they sent an email it will resived in SPAM or JUNK Box ...

    Can u help me pls,
    Best regards
    Den
     
  2. UmbraHosting

    UmbraHosting Member

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    It sounds like the IP address your server uses to send e-mail is on one or more blacklists. Has your server been exploited in the past by sending e-mail? If not, your hosting provider may have given you "dirty" IPs, or ones that are on blacklists due to no fault of your own.

    Without more detailed information, error messages, or being able to log into the server it will be hard to determine a solution to your problem.
     
  3. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    If available, please provide any error details that may be seen by your e-mail account users when they attempt to send or receive e-mail.

    It will help to know more detail so we can better diagnose what is happening:
    1.) Are the e-mail account users able to receive messages without error?
    2.) Are the problems seen only when users send?
    3.) Are there any other specific problems other than outbound (sent) messages being detected as Spam by the recipient's e-mail service provider?
    4.) Are both SPF and DomainKeys enabled via cPanel of the affected accounts?

    As a starting point, I recommend ensuring that both SPF and DomainKeys are enabled via cPanel, at the following menu path:
    cPanel: Mail >> Email Authentication

    Related documentation:
    EmailAuthentication < AllDocumentation/CpanelDocs < TWiki
     
  4. Albanweb

    Albanweb Registered

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    Thank u man
    I have enabled SPF and DomainKey and now all emails work fine ...

    Thank u very much
    Den
     
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