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I need help with the cPanel mail

Discussion in 'E-mail Discussions' started by Daher Zaidan, Mar 14, 2016.

  1. Daher Zaidan

    Daher Zaidan Registered

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    I tried everything to make it work, but it just wont work. when I send an Email to my cPanel mail I get this error:
    Code:
    Delivery to the following recipient failed permanently:
    
         daherzaidan@domain.com
    
    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain domain.com by smtp.domain.net
    
    The error that the other server returned was:
    550 5.1.1 <daherzaidan@domain.com> Recipient not found. 
    [Removed]
    
    I really need your help.
    
    I tried to put my MX records to smtp.domain.net which is my server host but it didnt work, thanks in advance
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please use a website such as IntoDNS to verify your MX records are accurate. Also, have you ensured the email account is created in cPanel?

    Thank you.
     
  3. Daher Zaidan

    Daher Zaidan Registered

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    Thanks for the quick reply,

    the emails are in cpanel, but I dont know what record should I add for MX, is it just the domain (bella-africa.com) or is it in my godaddy server. how do I know which one I need.

    regards,
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    The MX records are configured by default if you use the cPanel server as your name server:

    [Tutorial] Nameserver configuration on cPanel servers

    Otherwise, ensure the MX record points to a domain name that resolves to the cPanel server.

    Thank you.
     
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