I need help with the cPanel mail

Daher Zaidan

Registered
Mar 14, 2016
2
0
51
Dubai
cPanel Access Level
Website Owner
I tried everything to make it work, but it just wont work. when I send an Email to my cPanel mail I get this error:
Code:
Delivery to the following recipient failed permanently:

     [email protected]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain domain.com by smtp.domain.net

The error that the other server returned was:
550 5.1.1 <[email protected]> Recipient not found. 
[Removed]

I really need your help.

I tried to put my MX records to smtp.domain.net which is my server host but it didnt work, thanks in advance
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hello :)

Please use a website such as IntoDNS to verify your MX records are accurate. Also, have you ensured the email account is created in cPanel?

Thank you.
 

Daher Zaidan

Registered
Mar 14, 2016
2
0
51
Dubai
cPanel Access Level
Website Owner
Hello :)

Please use a website such as IntoDNS to verify your MX records are accurate. Also, have you ensured the email account is created in cPanel?

Thank you.
Thanks for the quick reply,

the emails are in cpanel, but I dont know what record should I add for MX, is it just the domain (bella-africa.com) or is it in my godaddy server. how do I know which one I need.

regards,
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
the emails are in cpanel, but I dont know what record should I add for MX, is it just the domain (bella-africa.com) or is it in my godaddy server. how do I know which one I need.
The MX records are configured by default if you use the cPanel server as your name server:

[Tutorial] Nameserver configuration on cPanel servers

Otherwise, ensure the MX record points to a domain name that resolves to the cPanel server.

Thank you.