I need to delete folder for 'unrouted' emails

vinz420

Registered
Nov 22, 2017
2
0
1
Andover, Hampshire
cPanel Access Level
Root Administrator
Hi!

We have just found out that we have 1.1GB worth of 'unrouted emails' (likely to be spam) and we need to delete it - can anyony please inform us where we can find it as we are struggling to locate it!

Thank you in advance

upload_2017-11-22_9-26-50.png
 

vinz420

Registered
Nov 22, 2017
2
0
1
Andover, Hampshire
cPanel Access Level
Root Administrator
Hello,

The Email Disk Usage option in cPanel will show you the usage and allow you to delete it:

Email Disk Usage - Version 68 Documentation - cPanel Documentation

Let us know if that helps.

Thank you.
Hi and thank you for the reply. I am familiar with how to manage disk space and deletion of email messages etc but as you can see on the screenshot above, this inbox virtually does not show on the cPanel. I was wondering whether I can manually locate it via the FTP and delete the folder from there to clear the contents?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

Yes, the individual emails are stored in the following directories for the default email account should you want to manually remove them:

/home/$username/mail/new
/home/$username/mail/cur

That said, you should still see the default account listed in "cPanel >> Email Disk Usage". Are you sure you have used this option? It's only been included since cPanel version 64.

Thank you.
 

elderf

Member
May 11, 2010
5
0
51
I have this problem .. but I do not place the files .. ready the directories / cur and / new and there is nothing .. I see them by ssh and they do not appear to me .. but from cpanel the occupied space appears but I can not see the files
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
I have this problem .. but I do not place the files .. ready the directories / cur and / new and there is nothing .. I see them by ssh and they do not appear to me .. but from cpanel the occupied space appears but I can not see the files
Hello,

Is this for the default email account, or an individual email account that you created? What's the specific path you are checking?

Thank you.