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I need to delete folder for 'unrouted' emails

Discussion in 'E-mail Discussion' started by vinz420, Nov 22, 2017.

  1. vinz420

    vinz420 Registered

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    Hi!

    We have just found out that we have 1.1GB worth of 'unrouted emails' (likely to be spam) and we need to delete it - can anyony please inform us where we can find it as we are struggling to locate it!

    Thank you in advance

    upload_2017-11-22_9-26-50.png
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  3. vinz420

    vinz420 Registered

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    Hi and thank you for the reply. I am familiar with how to manage disk space and deletion of email messages etc but as you can see on the screenshot above, this inbox virtually does not show on the cPanel. I was wondering whether I can manually locate it via the FTP and delete the folder from there to clear the contents?
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Yes, the individual emails are stored in the following directories for the default email account should you want to manually remove them:

    /home/$username/mail/new
    /home/$username/mail/cur

    That said, you should still see the default account listed in "cPanel >> Email Disk Usage". Are you sure you have used this option? It's only been included since cPanel version 64.

    Thank you.
     
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  5. elderf

    elderf Registered

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    I have this problem .. but I do not place the files .. ready the directories / cur and / new and there is nothing .. I see them by ssh and they do not appear to me .. but from cpanel the occupied space appears but I can not see the files
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Is this for the default email account, or an individual email account that you created? What's the specific path you are checking?

    Thank you.
     
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