The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

I/O Usage, Physical and Virtual Memory Maxed out, But 0% CPU Load

Discussion in 'General Discussion' started by smuasini, Mar 4, 2014.

  1. smuasini

    smuasini Registered

    Joined:
    Mar 4, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Hello all,

    This is my first post on cpanel.net.

    I own a website hosted in a shared hosting, which now gives 500 internal error and stats at cpanel showing that it maxed out the Entry process I/O usage, physical and virtual memory. However, the CPU usage is almost zero (see attachment).

    1. How can I troubleshoot which process/file is eating the memory? Support ticket to host saying that my wordpress site's index.php is causing the load, however my index.php contain nothing but few lines of codes.

    2. What could be causing this to happen? bad script? dos/ddos attacks on the server?

    Thank you.
     

    Attached Files:

  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,829
    Likes Received:
    672
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    It could just be the overall usage of your website is contributing to the memory usage. How much traffic does the website receive?

    Thank you.
     
  3. dalem

    dalem Well-Known Member
    PartnerNOC

    Joined:
    Oct 24, 2003
    Messages:
    2,577
    Likes Received:
    40
    Trophy Points:
    48
    Location:
    SLC
    cPanel Access Level:
    DataCenter Provider
    if traffic is not the issue

    1. Usually its a poorly written plug disable all of them and enable 1 by 1 until you find the one.
    2. if its not a plug in is your site optimized?
    3. if your site is optimized and a plug in is not causing the issue then may have outgrown shared hosting and you need to upgrade to a dedicated server or VPS server
     
Loading...

Share This Page