I seem to be getting both TAR backups and incremental backups

68hcs

Registered
Aug 21, 2003
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0
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In WHM I have incremental backups disabled, however for one account only the backups still create incremental folders (ie. directories in /backup/cpbackup/daily that look like "accountname.0" and "accountname.1" etc.) There is also a tar.gz file for that account.

My understanding is that those "accountname.0" directories are caused by incremental backups. But I have incremental backups disabled, so I'm confused as to why they keep showing up.

Is it possible to set incremental backups for an individual account? I looked through cpanel and didn't see that option to disable.

Thanks for any help!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
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Hello :)

It's possible the leftover directory stems from an incomplete backup generation for that account. You can review the backup logs in the following directory:

Code:
/usr/local/cpanel/logs/cpbackup/
Look for any specific errors during the backup generation for that account.

Thank you.
 

68hcs

Registered
Aug 21, 2003
4
0
151
Thanks. I'm not sure exactly what errors I'm looking for. I did find these lines in the log for that specific account:

Code:
Entering timeout safety mode
Determining mysql dbs...Timeout: Alarm at /usr/local/cpanel/bin/cpmysqladmin line 31.
Does that mean that the backup timed out before it finished properly?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
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Did you see any output after that line? It's possible the backup process timed out for the account after that entry. Feel free to open a support ticket and we can take a closer look:

Submit A Ticket

Post the ticket number here and we can update this thread with the outcome.

Thank you.