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I seem to be getting both TAR backups and incremental backups

Discussion in 'Data Protection' started by 68hcs, Jul 29, 2013.

  1. 68hcs

    68hcs Registered

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    In WHM I have incremental backups disabled, however for one account only the backups still create incremental folders (ie. directories in /backup/cpbackup/daily that look like "accountname.0" and "accountname.1" etc.) There is also a tar.gz file for that account.

    My understanding is that those "accountname.0" directories are caused by incremental backups. But I have incremental backups disabled, so I'm confused as to why they keep showing up.

    Is it possible to set incremental backups for an individual account? I looked through cpanel and didn't see that option to disable.

    Thanks for any help!
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    It's possible the leftover directory stems from an incomplete backup generation for that account. You can review the backup logs in the following directory:

    Code:
    /usr/local/cpanel/logs/cpbackup/
    Look for any specific errors during the backup generation for that account.

    Thank you.
     
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  3. 68hcs

    68hcs Registered

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    Thanks. I'm not sure exactly what errors I'm looking for. I did find these lines in the log for that specific account:

    Code:
    Entering timeout safety mode
    Determining mysql dbs...Timeout: Alarm at /usr/local/cpanel/bin/cpmysqladmin line 31.
    Does that mean that the backup timed out before it finished properly?
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Did you see any output after that line? It's possible the backup process timed out for the account after that entry. Feel free to open a support ticket and we can take a closer look:

    Submit A Ticket

    Post the ticket number here and we can update this thread with the outcome.

    Thank you.
     
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