I seem to be getting both TAR backups and incremental backups

[68hcs]

In WHM I have incremental backups disabled, however for one account only the backups still create incremental folders (ie. directories in /backup/cpbackup/daily that look like "accountname.0" and "accountname.1" etc.) There is also a tar.gz file for that account.

My understanding is that those "accountname.0" directories are caused by incremental backups. But I have incremental backups disabled, so I'm confused as to why they keep showing up.

Is it possible to set incremental backups for an individual account? I looked through cpanel and didn't see that option to disable.

Thanks for any help!

 

[cPanelMichael]

Hello

It's possible the leftover directory stems from an incomplete backup generation for that account. You can review the backup logs in the following directory:

/usr/local/cpanel/logs/cpbackup/

Look for any specific errors during the backup generation for that account.

Thank you.

 

[68hcs]

Thanks. I'm not sure exactly what errors I'm looking for. I did find these lines in the log for that specific account:

Entering timeout safety mode
Determining mysql dbs...Timeout: Alarm at /usr/local/cpanel/bin/cpmysqladmin line 31.

Does that mean that the backup timed out before it finished properly?

 

[cPanelMichael]

Did you see any output after that line? It's possible the backup process timed out for the account after that entry. Feel free to open a support ticket and we can take a closer look:

Submit A Ticket

Post the ticket number here and we can update this thread with the outcome.

Thank you.