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I still seem to be getting Backup Complete emails even though contact manager has them set to "low"

Discussion in 'General Discussion' started by webformix, Sep 28, 2016.

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  1. webformix

    webformix Registered

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    It has been doing this since a recent migration (CentOS 5.5->7 upgrade), every day I get "The backup process completed" emails, at the bottom of which it even says "“Backup Successful” notifications are currently configured to have an importance of “Low”. You can change the importance or disable this type of notification in WHM’s Contact Manager at: <url>" However I've attached a screenshot from WHM's contact manager, which corroborates the "low" importance tier and says that zero alert paths ought to be invoked.

    I would like to stop getting daily backup completed notifications but I do not wish to squelch any other potentially important emails. Please advise?

    I do have full root control over both cPanel platform and it's underlying host machine. I have not yet posted a ticket with cPanel support, I'm just floating the issue here in case it's a simple fix so that I'm not wasting anyone's time. Searching has not revealed anyone else with similar problems, instead quite a few with the opposite problem (they *used* to get daily emails on backup completion and stopped getting them.. lol!)

    Code:
    /etc/redhat-release:CentOS Linux release 7.2.1511 (Core)
    /usr/local/cpanel/version:11.58.0.31
    /var/cpanel/envtype:xen hvm
    CPANEL=release
    Server version: Apache/2.4.23 (cPanel)
    Server built:   Aug 24 2016 19:30:51
    PHP 5.6.20 (cli) (built: Jul  6 2016 10:16:52)
    Copyright (c) 1997-2016 The PHP Group
    Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
        with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v5.1.2, Copyright (c) 2002-2016, by ionCube Ltd.
    mysql  Ver 14.14 Distrib 5.1.73, for redhat-linux-gnu (x86_64) using readline 5.1
    
     

    Attached Files:

  2. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

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    Hi,

    That might be a bug we fixed in version 60. Please try this: go into those same settings you showed in the picture, and click save. After that you should not receive anymore notifications about successful backups.
     
  3. webformix

    webformix Registered

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    Yep, that seemed to do it. Thank you Kenneth! :D
     
    cPanelMichael likes this.
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