icloud.com not receive email

[upsforum]

I have a customer that use your website for send email to icloud.com, me.com and mac.com but from some days all email delivered to this domains not return errors or filter message and recipient dont receive nothing messages.

 

[Infopro]

They don't use this website to send email, cPanel doesn't host websites.


Can you be a bit more clear about the issue?

 

[upsforum]

I'm sorry for my english, customer use its email on our vps

 

[LostNerd]

It sounds to me like you're saying that clients trying to send emails to domains @icloud.com, @me.com... etc... are not being delivered.

Have you checked the logs for your mailserver? It's possible that the recipient mailservers are rejecting them.

 

[upsforum]

Yes, I checked logs of exim but not return errors messages, from log is all normal

 

[LostNerd]

Use a tool like MXToolBox.com to see if your server IP is on any mail blacklists (RBL's).

 

[upsforum]

You can see this report: MultiRBL.valli.org

 

[LostNerd]

It doesn't allow me to view your record. Are you confirming that you are not listed at all?

 

[upsforum]

you can try this url: MultiRBL.valli.org - Results of the query 91.205.174.15

in report unique listing is V4BL/DDNSBL

 

[LostNerd]

After you've ensured that you are no longer listed on any RBL's, I would suggest using the "Email Trace" option in cPanel. Put in the recipient email and it should provide a report from the mailserver as to whether the mail has been delivered, rejected etc...

EDIT: I just accessed yur server IP and the page at BlooWeb - Hosting linux, Multidominio e Server dedicati is not the default cPanel one. Did you change this or was this set by your hosting provider? If this was done by your hosting provider, it's hard to tell what other settings they may have changed.

 

[upsforum]

everything looks correct

https://drive.google.com/file/d/0B5E_-_2tuhrVZWZpWlVZVFIxMTQ/edit?usp=drivesdk

 

[LostNerd]

If you click the image on the right of the record... With the magnifying glass... What information does that show?

 

[upsforum]

this: https://drive.google.com/file/d/0B5E_-_2tuhrVQWhTZEw0VHVlLTA/edit?usp=drivesdk

 

[LostNerd]

The email is being successfully delivered to the icloud networks. After it reaches them, it is their responsibility to deliver the mail. Your server is working fine. It's an error on their end. I suggest contact them.

 

[upsforum]

You have suggestions? which address should I contact Apple Technical Support?

 

[Infopro]

You have suggestions? which address should I contact Apple Technical Support?

Start here and see if any of this is helpful:
iCloud: Troubleshooting iCloud Mail

 

[LostNerd]

Start here and see if any of this is helpful:
iCloud: Troubleshooting iCloud Mail

Infopro is right... Check that link out first. If you still have issues, go to this link:

https://getsupport.apple.com/ProductSelector.action

Go through the relevant options and give them a call. Personally, Apple support has never been too great but it's worth a shot.