icloud.com not receive email

upsforum

Well-Known Member
Jul 27, 2005
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I have a customer that use your website for send email to icloud.com, me.com and mac.com but from some days all email delivered to this domains not return errors or filter message and recipient dont receive nothing messages.
 

LostNerd

Well-Known Member
Mar 12, 2014
258
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18
Hastings, East Sussex, UK
cPanel Access Level
Root Administrator
Twitter
It sounds to me like you're saying that clients trying to send emails to domains @icloud.com, @me.com... etc... are not being delivered.

Have you checked the logs for your mailserver? It's possible that the recipient mailservers are rejecting them.
 

LostNerd

Well-Known Member
Mar 12, 2014
258
12
18
Hastings, East Sussex, UK
cPanel Access Level
Root Administrator
Twitter
After you've ensured that you are no longer listed on any RBL's, I would suggest using the "Email Trace" option in cPanel. Put in the recipient email and it should provide a report from the mailserver as to whether the mail has been delivered, rejected etc...

EDIT: I just accessed yur server IP and the page at BlooWeb - Hosting linux, Multidominio e Server dedicati is not the default cPanel one. Did you change this or was this set by your hosting provider? If this was done by your hosting provider, it's hard to tell what other settings they may have changed.
 
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LostNerd

Well-Known Member
Mar 12, 2014
258
12
18
Hastings, East Sussex, UK
cPanel Access Level
Root Administrator
Twitter
The email is being successfully delivered to the icloud networks. After it reaches them, it is their responsibility to deliver the mail. Your server is working fine. It's an error on their end. I suggest contact them.
 

LostNerd

Well-Known Member
Mar 12, 2014
258
12
18
Hastings, East Sussex, UK
cPanel Access Level
Root Administrator
Twitter
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