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icloud.com not receive email

Discussion in 'E-mail Discussions' started by upsforum, Mar 25, 2014.

  1. upsforum

    upsforum Well-Known Member

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    I have a customer that use your website for send email to icloud.com, me.com and mac.com but from some days all email delivered to this domains not return errors or filter message and recipient dont receive nothing messages.
     
    #1 upsforum, Mar 25, 2014
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    They don't use this website to send email, cPanel doesn't host websites.


    Can you be a bit more clear about the issue?
     
    #2 Infopro, Mar 25, 2014
  3. upsforum

    upsforum Well-Known Member

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    I'm sorry for my english, customer use its email on our vps ;)
     
    #3 upsforum, Mar 25, 2014
  4. LostNerd

    LostNerd Well-Known Member

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    It sounds to me like you're saying that clients trying to send emails to domains @icloud.com, @me.com... etc... are not being delivered.

    Have you checked the logs for your mailserver? It's possible that the recipient mailservers are rejecting them.
     
    #4 LostNerd, Mar 25, 2014
  5. upsforum

    upsforum Well-Known Member

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    Yes, I checked logs of exim but not return errors messages, from log is all normal
     
    #5 upsforum, Mar 25, 2014
  6. LostNerd

    LostNerd Well-Known Member

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    Use a tool like MXToolBox.com to see if your server IP is on any mail blacklists (RBL's).
     
    #6 LostNerd, Mar 26, 2014
  7. upsforum

    upsforum Well-Known Member

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    #7 upsforum, Mar 27, 2014
  8. LostNerd

    LostNerd Well-Known Member

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    It doesn't allow me to view your record. Are you confirming that you are not listed at all?
     
    #8 LostNerd, Mar 27, 2014
  9. upsforum

    upsforum Well-Known Member

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    #9 upsforum, Mar 28, 2014
  10. LostNerd

    LostNerd Well-Known Member

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    After you've ensured that you are no longer listed on any RBL's, I would suggest using the "Email Trace" option in cPanel. Put in the recipient email and it should provide a report from the mailserver as to whether the mail has been delivered, rejected etc...

    EDIT: I just accessed yur server IP and the page at BlooWeb - Hosting linux, Multidominio e Server dedicati is not the default cPanel one. Did you change this or was this set by your hosting provider? If this was done by your hosting provider, it's hard to tell what other settings they may have changed.
     
    #10 LostNerd, Mar 28, 2014
    Last edited: Mar 28, 2014
  11. upsforum

    upsforum Well-Known Member

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    #11 upsforum, Mar 28, 2014
  12. LostNerd

    LostNerd Well-Known Member

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    If you click the image on the right of the record... With the magnifying glass... What information does that show?
     
    #12 LostNerd, Mar 28, 2014
  13. upsforum

    upsforum Well-Known Member

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    #13 upsforum, Mar 28, 2014
  14. LostNerd

    LostNerd Well-Known Member

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    The email is being successfully delivered to the icloud networks. After it reaches them, it is their responsibility to deliver the mail. Your server is working fine. It's an error on their end. I suggest contact them.
     
    #14 LostNerd, Mar 28, 2014
  15. upsforum

    upsforum Well-Known Member

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    You have suggestions? which address should I contact Apple Technical Support?
     
    #15 upsforum, Apr 1, 2014
  16. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Start here and see if any of this is helpful:
    iCloud: Troubleshooting iCloud Mail
     
    #16 Infopro, Apr 1, 2014
  17. LostNerd

    LostNerd Well-Known Member

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    #17 LostNerd, Apr 3, 2014
    Last edited: Apr 3, 2014
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