Identities not working, contacts disappeared on roundcube

D

dglite

Registered
Apr 14, 2023
1
0
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Argentina
cPanel Access Level
Reseller Owner
Hi great community, how are you?.
Since the migration from Horde to Roundcube, none of my users can create emails as there is no identity filled in by default and they canot create identities, signatures, etc. Also their contacts disappeared.
How to fix it?
Any help would be appreciated. Thks...
 
cPRex

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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cPanel Access Level
Root Administrator
Hey there! We have details about this problem in the following Forums thread:

forums.cpanel.net

In Progress - CPANEL-42697 - Restore lost Roundcube canned responses

The Roundcube installation on my cpanel server lost all canned responses (in all email accounts and identities) between last Thursday and today. Is there a way to restore them from backup or at least retrieve them?
forums.cpanel.net forums.cpanel.net

Let me know if you need any more details.
 
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