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Image scaler does not work it deletes the image.

Discussion in 'General Discussion' started by ethical, Oct 4, 2012.

  1. ethical

    ethical Well-Known Member

    Apr 7, 2009
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    Ok so this is the first time I have ever tried the image scaler and well it does not work.

    here is what happens

    I open an image, set the new dimensions of the image.
    check off retain a copy of the old image as...
    i use the default name filled out.

    then click scale image
    and this is the respose i get

    Your image: /home/website/public_html/imagelocation/Image_Name.jpg has been scaled to the new dimensions

    yet all it does is delete the image, and only leaves me with the archived one. so the image gets removed instead of resized?

    does anyone have any ideas on this one?

    Using WHM 11.32.4 (build 15)
    using firefox 15.0.1

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    We do have an internal case open to address an issue with the image scaler not resizing images. For reference, that case number is 61583. However, the issue you have reported is slightly different. Could you submit a ticket so we can investigate and determine if it's related to the existing case? Please post the ticket number here so we can track the issue.

    Submit A Ticket

    Thank you.
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