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Images: "NO DIRECTORY MATCHES THIS ID"

Discussion in 'General Discussion' started by Marisch, Dec 28, 2009.

  1. Marisch

    Marisch Registered

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    Hello,

    I'm having problems uploading images. I open the insert/edit image dialog box and I can't access my uploades images or upload new ones. The message that shows says: "NO DIRECTORY MATCHES THIS ID".

    Please help!!

    Marisch
     
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    How are the files (images) being uploaded; that is, what method is being used to upload the files? The following are some of the possible methods: (1) cPanel File Manager, (2) cPanel Legacy File Manager, (3) FTP access, (4) cPanel WebDisk (WebDAV).

    Is there any more detail to the displayed (error) message?
     
  3. Marisch

    Marisch Registered

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    Hi, thanks for answering!

    Well, I'm using the SiteBuilder, so I pretty much just click on the image icon, and then the dialog box pops up and I either upload a new picture from my computer or select an image that has already been uploaded. I don't know if that helps... below are some screencaps:


    http://i47.photobucket.com/albums/f168/MGSchaeffer/cpanel1.jpg?t=1262653692

    http://i47.photobucket.com/albums/f168/MGSchaeffer/cpanel2.jpg?t=1262654715

    http://i47.photobucket.com/albums/f168/MGSchaeffer/cpanel3.jpg?t=1262654781

    Hope it helps!

    Thank You
    Marianne
     
  4. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Thank you for the information. Please note that RVSiteBuilder, as shown in the screen capture images, is a third-party add-on; for support using this extra software I recommend referring to the vendor's official web site and their available support channels:
    RVSiteBuilder
    RVSkin - RVSiteBuilder Support
    RV Products Forums -> RVSiteBuilder
     
  5. Marisch

    Marisch Registered

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    Thank you very much for your help!
     
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