IMAP and web based email problem


Jul 25, 2005
cpanelpop (pop3) email and web-based pop3 email users seems to work okay.

IMAPD email and web-based IMAPD email does not seem to work at all.
No mail can be sent or received using IMAP.

Where in cpanel can I switch email accounts from IMAP to cpanelpop/pop3?

Where can I view the IMAP logs and find out what is wrong?

Both cpanelpop and IMAP show up as OK Green in the CPANEL status.

Thanks in advance!


Well-Known Member
Verifed Vendor
Jun 15, 2002
Go on, have a guess
It would help if you post your OS. Presuming Linux, you should check in /etc/xinetd.d/ and make sure that cpimap is the only service that using using imap, i.e. there aren't any other files with imap in them. IF you find any (e.g. imaps) then you should edit them and set disable = yes.

Next, whether you found any or not, restart xinetd:

service xinetd restart

Then check netstat to make sure that port 143 is bound to xinetd:

netstat -lpn | grep 143

You can then check that it is indeed the cPanel imap daemon by telnetting to port 143:

telnet 143

And you should see something like:

Connected to localhost (
Escape character is '^]'.
* OK [CAPABILITY IMAP4REV1 LOGIN-REFERRALS AUTH=LOGIN] localhost IMAP4rev1 2003.339-cpanel at Fri, 26 Aug 2005 22:11:56 +0100 (BST)

Enter <ctrl-]> and type close to exit telnet.

The imap logs are in /var/log/maillog

There's also no such concept of converting an account from IMAP to POP3, that's purely depends on how you access the account from the email client.