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IMAP can't save mails (sent, deleted, drafts)

Discussion in 'E-mail Discussions' started by Snicks, Jan 24, 2007.

  1. Snicks

    Snicks Member

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    Hi,

    Our new Cpanel powered webserver has a problem about IMAP. My e-mail client (Apple Mail.app) can't save send messages, deleted messeges, can't save about anything. I can receive emails, i can send but that's all.

    I think i shoudl mention i transfered manualy the email from another server, but i tried event cu fresh newly created accounts.

    Please help me. Even I am not sure what emails i send and sent not :)

    Thank you,
    Andi Stancu
     
  2. dru383

    dru383 Registered

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    I have this problem as well, however it seems to work okay with Thunderbird so I'm not sure if this is more of a problem with Apple Mail or the server.

    One solution is to store draft and sent messages locally but it's not as convenient that's for sure and sort of defeats the point of IMAP.
     
  3. Snicks

    Snicks Member

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    Yea, but Mail.App seems to work ok with non Cpanel webservers. Plus Sterve Jobs loves IMAP.

    Anyway, it's a bug that should be somehow fixed.
     
  4. verdon

    verdon Well-Known Member

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    I've experienced the same thing.
     
  5. cPanelKenneth

    cPanelKenneth cPanel Development
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    The Apple mail application doesn't actually support storing those message types on the server. MS outlook has a similar problem, but can be worked around by setting up a custom message rule (filter) that moves sent and deleted messages to the Server folders after the action is performed. Prehaps the Apple mail application supports something like this?
     
  6. verdon

    verdon Well-Known Member

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    Thanks for the info/tip. I'll have a look when I get the chance and let you know.
     
  7. Snicks

    Snicks Member

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    I have aother server with exim and it works just fine on that one. Apple Mail can't aply rules of that kind. Just for received mails.

    Plus i can't teach all my clients how to set up ruls. This must be solved somehow.
     
  8. cPanelKenneth

    cPanelKenneth cPanel Development
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    I just noticed in your first post that you manually migrated email from one server to another. There is likely another issue (or issues) at play here than the email client. Perhaps the permissions are not set correctly, or the configuration is simply broken. The best (or perhaps the easiest) way to figure out what is going on is to open a support ticket with your license provider so we can take a look server side.

    As far as the MUA goes, I only used Mail.app for a few minutes before deciding it didn't fit my workflow (such as lack of server-side saving). Kontact is my chosen. Can't wait for KDE 4 to finalize so I can run it on my Mac OS X machine :D
     
  9. aegis

    aegis Well-Known Member

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    Actually, I think the problem here might be that the "IMAP Path Prefix" setting in Apple's Mail.app isn't set.

    Go into your Mail.app preferences for the account, select the 'Advanced' tab and there's a setting to set the "IMAP Path Prefix" so that Apple Mail knows where the sub folders for sent, draft and deleted mails are. With Courier IMAP on the server, use "INBOX" without the quotes in that field and it all should be hunky-dory.

    I noticed also that CPanel v11's automatic Apple Mail IMAP account configuration DOESN'T set this prefix and so will be broken from the start. I'll raise a bug report if there isn't one.

    Edit: Bugzilla report at http://bugzilla.cpanel.net/show_bug.cgi?id=5620
     
  10. verdon

    verdon Well-Known Member

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    Thanks for the tip Shaun :)
     
  11. shacker23

    shacker23 Well-Known Member

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    cpanelkenneth (and others): This is not true. Apple Mail is actually one of the best IMAP clients available for the Mac. The trouble comes when you convert a cPanel server from mbox to maildir (or start with a new cPanel server, which uses maildir by default). The one issue with Mail.app's IMAP support is that it doesn't auto-detect the inbox prefix properly against a maildir server.

    aegis has the right answer: Just set the prefix in Mail.app manually to INBOX and all is well.

    This has worked for all of my Mail.app-using customers. The one case I haven't been able to solve since converting to maildir has been that of an Entourage user, who describes similar symptoms. I've had him try both "INBOX" and "INBOX." (with a period) but the problem persists. Any suggestions welcome.
     
  12. TAK

    TAK Well-Known Member

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    I am still having some trouble with IMAP sent and deleted folders.

    I tried the prefix "INBOX" but no luck - Mail still does not show the appropriate Sent box for the data. When I use webmail to check the server, there is mail in the Sent folder.

    Any ideas?
     
  13. cPanelKenneth

    cPanelKenneth cPanel Development
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    That's not actually saying much ;)

    Mail.app can save sent messages server side, without the use of the Mailbox prefix. In Mail.app, select the folder you want to use as the Sent folder. Click the Mailbox menu, select Use This MailBox For. On the fly-out menu, select Sent. Your sent messages will now be saved in this folder.

    You can do similar for the Junk, Trash and Draft folders/mailboxes.

    Yeah, I'm forced to use Mail.app now and had to learn this....
     
  14. aegis

    aegis Well-Known Member

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  15. betoranaldi

    betoranaldi Well-Known Member

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    Has anyone had a solution to this besides changing end user preferences.

    I am in the process of moving 10 or so clients from directadmin to cpanel and want to make the move as seem less as possible.

    Asking them to change settings can be a little touch specially when there are over 100 accounts.

    Thanks
    Brian
     
  16. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    The thread is a bit old, so I'll add some new information. First, there is now a DirectAdmin to cPanel/WHM migration tool built into cPanel/WHM and this has propagated to all builds.

    cPanel, Inc now also has a free Transfer Assistance Program to assist anyone with root access to a cPanel server in migrating from DirectAdmin to cPanel/WHM. If you'd like our techs to look into this for you via email and also by phone, they will do that for you as part of our Transfer Assistance Program. You can find more information about this program on our website at:

    http://www.cpanel.net/products/cpwhm/cpanel11/transfer-asst.htm
     
  17. raunhar

    raunhar Registered

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    I need to SYNC the webmail folders with Outlook Express/Thunderbird running on local PC.
    But want to use POP mail and not IMAP.
    How do I do it.
     
  18. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Why do you not want to use IMAP? IMAP is designed precisely to do this very well. Most email clients support IMAP (especially Outlook Express and Thunderbird) and for most it's a matter of switching an option box from "POP3" to "IMAP" in their mail client.

    You may also want to listen to our podcast about POP vs IMAP for further details: Episode 10: IMAP vs. POP3 Protocol | cPanel Podcast
     
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