IMAP connections closed when reading email with Outlook

albatroz

Well-Known Member
Mar 6, 2003
397
5
168
Virtual Orbis / Peru
cPanel Access Level
Root Administrator
Twitter
Hello,
Server users have reported problems connecting with Outlook to my email server and while checking
the /var/log/maillog file I noticed several error messages like the following
Code:
Jan 20 14:49:57 s2 dovecot: imap([email protected])<17360><aayzZ5OcTpWzBtgu>: Connection closed (IDLE running for 0.001 + waiting input for 0.002 secs, 2 B in + 10 B out, state=wait-input) in=11, out=434, bytes=11/434
Jan 20 14:54:35 s2 dovecot: imap([email protected])<28167><hO4/eJOcqp6zBtgu>: Connection closed (IDLE running for 0.001 + waiting input for 0.001 secs, 2 B in + 10+10 B out, state=wait-input) in=11, out=434, bytes=11/434
I noticed a similar behaviour with the pop3 protocol but no error message is reported in the EXIM log files
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
This really isn't enough information to go off of, if you're unable to find errors in the logs that represent the issue being experienced, I'd suggest opening a ticket with us so that we can look into the issue further.