IMAP connections closed when reading email with Outlook

[albatroz]

Hello,
Server users have reported problems connecting with Outlook to my email server and while checking
the /var/log/maillog file I noticed several error messages like the following

Jan 20 14:49:57 s2 dovecot: imap([email protected])<17360><aayzZ5OcTpWzBtgu>: Connection closed (IDLE running for 0.001 + waiting input for 0.002 secs, 2 B in + 10 B out, state=wait-input) in=11, out=434, bytes=11/434
Jan 20 14:54:35 s2 dovecot: imap([email protected])<28167><hO4/eJOcqp6zBtgu>: Connection closed (IDLE running for 0.001 + waiting input for 0.001 secs, 2 B in + 10+10 B out, state=wait-input) in=11, out=434, bytes=11/434

I noticed a similar behaviour with the pop3 protocol but no error message is reported in the EXIM log files

 

[cPanelLauren]

This really isn't enough information to go off of, if you're unable to find errors in the logs that represent the issue being experienced, I'd suggest opening a ticket with us so that we can look into the issue further.