IMAP down constantly on DNS-ONLY system?

mbreitba

Member
Nov 16, 2009
5
0
51
I'm consistently getting this error emailed to me from our DNS-ONLY Cpanel box that we just set up :

imap failed @ Sat Dec 26 02:43:09 2009. A restart was attempted automagically.
Service Check Method: [tcp connect]

Failure Reason: TCP Transaction Log:
<< * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2008 Double Precision, Inc. See COPYING for distribution information.
>> A001 LOGIN
>> __cpanel__service__auth__imap__f0bo9MJngiE2FfJtEKFbzUAO9ScX9ZuP9WOZXi
>> FaEl4tf_0gemwo4WrmOenLdlnc
>> NsEiScvqFThDjNZclhcwOtTAom7Xg5vHmgUMgi1GmkRN4_8sHHpJ0qBFpz4X49Fa
<< A001 NO Login failed.
imap: ** [A001 NO Login failed. != A001 OK]


Cmd Service Check Raw Output:

I can't find anywhere to disable this monitoring, and our external monitoring shows that IMAP is up, but I'm still getting these alerts every 3 minutes. Any thoughts on how to correct it?
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,544
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
I'm consistently getting this error emailed to me from our DNS-ONLY Cpanel box that we just set up :

imap failed @ Sat Dec 26 02:43:09 2009. A restart was attempted automagically.
Service Check Method: [tcp connect]

Failure Reason: TCP Transaction Log:
<< * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2008 Double Precision, Inc. See COPYING for distribution information.
>> A001 LOGIN
>> __cpanel__service__auth__imap__f0bo9MJngiE2FfJtEKFbzUAO9ScX9ZuP9WOZXi
>> FaEl4tf_0gemwo4WrmOenLdlnc
>> NsEiScvqFThDjNZclhcwOtTAom7Xg5vHmgUMgi1GmkRN4_8sHHpJ0qBFpz4X49Fa
<< A001 NO Login failed.
imap: ** [A001 NO Login failed. != A001 OK]


Cmd Service Check Raw Output:

I can't find anywhere to disable this monitoring, and our external monitoring shows that IMAP is up, but I'm still getting these alerts every 3 minutes. Any thoughts on how to correct it?
Please submit a ticket for this issue so that we may inspect the DNSONLY system that is experiencing the reported symptom; when available, please PM me the new ticket ID number so that I may follow-up internally.
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,544
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter

garrettp

Well-Known Member
PartnerNOC
Jun 18, 2004
312
1
166
cPanel Access Level
DataCenter Provider
Unless I'm utterly mistaken, DNS-ONLY is just that -- DNS only. I don't recall cPanel installing the IMAP daemon on the DNSONLY version, and if you installed it yourself, it's quite likely you'll run into problems such as this one.