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IMAP Down

Discussion in 'E-mail Discussions' started by Sebastian Sivori, Jun 28, 2017.

  1. Sebastian Sivori

    Sebastian Sivori Registered

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    Hello good afternoon !!

    I have the same problem !!
    Notification The service "imap" appears to be down.
    Service Check Method The system failed to connect to this service's TCP / IP port.
    Reason TCP Transaction Log:
    << * OK [CAPABILITY IMAP4rev1 LITERAL + SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE STARTTLS AUTH = PLAIN AUTH = LOGIN] Dovecot ready.
    >> A001 LOGIN __cpanel__service__auth__imap__jLwyEHs_GV9DYHEcBEQbGhkS7mYNUA_4fHMes33YybadeSFUCbFHsG0LiXIXA63g LOkKepigGgXls6_dT34vW8IuRiyvQuZV7EZ91bJi2A_MDgpubezThrP79hw6DnZp
    << * OK Waiting for authentication process to respond ..
    Imap: ** [* OK Waiting for authentication process to respond ..! = A001 OK]
    Died
    How can I solve this problem !! Since the mail is not working.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you review /var/log/maillog when this happens and let us know of any specific error messages you see (ensure to exclude real domain names and IP addresses from the output)?

    Thank you.
     
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